Mortgage Servicing Officer

3 days ago

Fleet, Hampshire, United Kingdom CHL Mortgages Full time
About the Role

We are seeking a highly skilled and experienced Mortgage Servicing Officer to join our team at CHL Mortgages. As a key member of our operations team, you will be responsible for managing and dealing with all aspects of processes relating to existing residential and buy-to-let mortgages which are progressing towards and already in litigation, unless the breach is rectified.

Key Responsibilities
  • Review accounts from the Pre-litigation work queue and assess the suitability of each individual case.
  • Ensure all relevant contact has been attempted and no agreement can be met.
  • Work closely with Asset Management Team to achieve both a timely and satisfactory conclusion.
  • Provide a prompt and comprehensive telephone response to all customer and third-party queries.
  • Prepare court packs for possession cases and upload cases to solicitors portals.
  • Issue legal letters and liaise with solicitors sending these.
  • Ensure that all invoices relating to legal costs are correctly processed within time scales.
Requirements
  • A mortgage servicing background with previous experience of dealing directly with customers, both over the telephone and by written correspondence.
  • Previous experience of working successfully within a busy team, whilst interacting with colleagues with a view to providing excellent customer service.
  • The ability to work in a process driven environment with set KPI's.
  • Organised, responsible, self-motivated and driven to achieve results.
  • Gathering/Research/Analytical & Accuracy skills.
Benefits
  • 25 days holiday per annum.
  • Up to 15% annual discretionary bonus based on performance.
  • Company pension scheme - up to 9% company contribution.
  • 1 x Paid charity days.
  • Cycle to work scheme.
  • Charity payroll giving.
  • Long service awards and extra holiday.
  • Healthcare cash plan.
  • Life assurance cover x 4.
  • Online discounts and gym memberships.
  • Enhanced paternity and maternity pay.
  • Access to Smart Hive by Bravo Benefits giving you full access to all your benefits + additional discounts.

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