ICT Change Manager

2 days ago

Milton Keynes, Milton Keynes, United Kingdom The Open University UK Full time
About the Role

We are seeking a highly skilled and experienced Change Manager to join our Digital Services team at The Open University UK. As a key member of our IT Service Management team, you will be responsible for leading and managing the Change Management process to enable efficient and safe change across traditional and agile environments.

The successful candidate will have a proven track record of experience in Change Management, with a strong understanding of modern, agile service development and management practices. You will be responsible for continuously reviewing the Change Management Process to align with business and regulatory requirements, whilst minimising and managing the risk to University services.

You will work closely with internal and external stakeholders to ensure that all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner. You will also be responsible for maintaining a Forward Schedule of Change, and identifying and managing scheduling conflicts.

The ideal candidate will have excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills. You will be able to work on your own initiative and as part of a team, with the ability to influence and lead. You will also have a proven ability to provide management information and data on IT services and systems.

We are looking for someone who is flexible, adaptable and able to work in a fast-paced environment. You will be able to work accurately under pressure to agreed timescales, with the ability to manage conflicting priorities and work collaboratively with others.

The successful candidate will have a strong understanding of ITILv4 and will be able to demonstrate a sound practical experience of operational Service Management. You will also have a proven ability to manage change in a complex business environment, with experience of introducing agile and automated change processes in more traditional environments and operating both together.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced Change Manager looking for a new challenge, we would love to hear from you.

Key Responsibilities
  • Lead and manage the Change Management process to enable efficient and safe change across traditional and agile environments
  • Continuously review the Change Management Process to align with business and regulatory requirements, whilst minimising and managing the risk to University services
  • Maintain a Forward Schedule of Change, and identify and manage scheduling conflicts
  • Work closely with internal and external stakeholders to ensure that all Changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner
  • Provide management information and data on IT services and systems
  • Manage conflicting priorities and work collaboratively with others
Requirements
  • Formal ITILv4 certification(s)
  • Sound practical experience of operational Service Management
  • Excellent interpersonal, initiative, written, communication, negotiating, influencing and team working skills
  • Proven ability to manage change in a complex business environment
  • Experience of introducing agile and automated change processes in more traditional environments and operating both together

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