Processing and Customer Advisor

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time
Job Title: Processing and Customer Advisor

We are seeking a highly skilled and detail-oriented Processing and Customer Advisor to join our team at the NHS Business Services Authority. As a key member of our team, you will be responsible for processing complex prescription forms, interpreting data, and providing exceptional customer service to our stakeholders.

Key Responsibilities:
  • Analyzing and interpreting complex information from various sources
  • Processing prescription forms and data with high accuracy
  • Communicating with customers and stakeholders via phone, email, or letter
  • Working collaboratively with the team to identify improvement opportunities
  • Providing a flexible service to all NHSBSA customers with an emphasis on customer satisfaction
Requirements:
  • 3 GCSEs Grade C or above - Maths and English (or equivalent experience)
  • Good standard of PC & keyboard skills
  • Experience of data entry or processing
  • Ability to work quickly and accurately with an eye for detail
  • Excellent communication skills both written and verbal
What We Offer:
  • A permanent role with opportunities for career growth and development
  • A competitive salary and benefits package
  • A supportive and collaborative work environment
  • Opportunities for flexible working and work-life balance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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