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Travel Trade Recruitment: Senior Travel Specialist

4 weeks ago

Cheltenham, Gloucestershire, United Kingdom Travel Trade Recruitment Full time
Job Title:

Senior Travel Specialist

Job Summary:

We are seeking a highly motivated and experienced Senior Travel Specialist to join our team. As a Senior Travel Specialist, you will be responsible for creating memorable journeys for our clients, building strong relationships, and delivering exceptional customer service.

Key Responsibilities:
  • Take enquiries over the phone and via email for package and tailor-made itineraries to The Middle East and North Africa.
  • Offer excellent customer service, building a rapport with clients.
  • Close the sale and convert enquiries to bookings to meet team sales targets.
  • Follow up on enquiries with courtesy calls to maintain good customer service and ensure maximum booking potential.
  • Related administration i.e. booking confirmations and chasing payments.
  • Routinely attend product training sessions, including participating in company-sponsored educational trips.
  • Represent the company at client events and trade exhibitions and be an ambassador for the brand.
  • Maintain regular contact with clients (and travel agents) to keep them informed of progress and the status of booking, including updating on developments.
  • Complete the relevant educational pre and post-trip paperwork, including the preparation and delivery of a presentation to your team and the office.
  • Use effective questioning techniques to establish client requirements and then use your product knowledge to create a bespoke itinerary.
Requirements:
  • Interest, passion, and knowledge for North Africa & Middle East.
  • 2 years minimum Travel Sales experience.
  • Adhere to hours of work as the company requires, maintaining optimum cover for client enquiries.
  • Meet client and colleague expectations by maintaining a professionally consistent attitude towards your work.
  • Exceptional attention to detail.
  • Keen to progress and develop a career within the travel industry.
Package:

This offers a starting salary of £32,000 pa plus commission. Monday to Friday office hours, Saturday on a rota basis and excellent company benefits.

This is an established reputable company that is very much expanding. They also offer the opportunity to apply for hybrid working after a period of training.