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Head of Property Management
2 months ago
About the Role:
GCB Recruitment is seeking an experienced and skilled Head of Property Management to join our client's busy office in Norwich. As a key member of the property management team, you will be responsible for managing an individual portfolio of properties and providing exceptional customer service to clients.
Key Responsibilities:
- Manage a portfolio of properties, ensuring timely and efficient completion of administrative tasks
- Oversee the property management team, providing guidance and support to ensure high standards of service
- Liaise with clients to resolve any issues or concerns, maintaining strong relationships
- Operate within a given budget, ensuring effective management of resources
- Maintain communication with a wide branch network, ensuring seamless coordination
- Organize inventories, check-ins, and property visits to ensure compliance with regulations
- Appoint and monitor contractors, overseeing repair and maintenance works on behalf of landlords
- Resolve deposit issues and ensure statute obligations are met
- Collect rent and administer new tenancies and tenancy extensions
- Perform general office administration, including responding to client inquiries
Requirements:
- Previous property management experience, preferably in an estate agency setting
- ARLA qualification desirable, but not essential
- Highly organized and proactive, with a positive work ethic
- Ability to work well under pressure, prioritizing tasks and managing time effectively
- Strong communication and interpersonal skills, with a focus on customer service
- Computer literate, with proficiency in property management software
What We Offer:
- Up to £40,000 basic salary, with potential for OTE up to £53,000
- Company car or allowance, providing flexibility and convenience
- Ongoing training and support, ensuring professional development
- Career progression opportunities, with a focus on growth and advancement