Casino Operations Manager
1 week ago
Grosvenor Casinos is the leading casino operator in the UK, offering a premium gaming and leisure experience. Our venues are committed to safer gambling and aim to excite and entertain all customers, providing a memorable experience they will want to return for.
We are expanding our team due to the growing success of our live gaming departments. If you're passionate about delivering exceptional customer experiences and have a strong background in gaming, we want to hear from you.
Job Summary
We're seeking an experienced Dealer Inspector to join our team. As a key member of our gaming team, you will be responsible for ensuring the highest standards of customer service and dealer performance. You will work closely with our team to create a friendly atmosphere that our guests will love, helping to train, coach, and support the team for ultimate success.
Key Responsibilities
* Greet and entertain customers, whether by inspecting fellow dealers or getting on tables and dealing yourself
* Work with our team to create a welcoming atmosphere that our guests will love
* Help train, coach, and support the team for ultimate success
What We Offer
* Competitive salary with an additional 1 per hour extra after midnight
* Flexible contracts to suit your work-life balance
* Regular tips in every pay
* Staff incentives and rewards
* Annual Team STARS Awards event and staff outings
* Opportunities for progression and continued development
* Paid breaks, holidays, pension, and overtime discounts on high street brands
* 50% off all dining for friends and family
* Stable rotas at least 3 weeks in advance
About You
We're looking for someone who is passionate about delivering exceptional customer experiences and has a strong background in gaming. You should be able to work well under pressure, be a team player, and have excellent communication skills. If you're up for the challenge of leadership in a busy Pit, we want to hear from you.
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