Sales Support Associate

4 weeks ago


Wigan, Wigan, United Kingdom Ainscough Crane Hire Full time

Customer Support Coordinator

We are looking for a dedicated Customer Support Coordinator to enhance our team. The successful candidate will deliver outstanding customer service, serving as the primary contact for all inquiries while facilitating effective communication between internal teams and external clients. This position encompasses managing sales leads, monitoring quotations, and overseeing post-order activities. If you possess a robust background in sales and customer service, coupled with excellent communication abilities and a quick learning aptitude, we encourage you to consider this opportunity.

Key Responsibilities:

Pre-Order Duties:

  • Respond to incoming sales inquiries and optimize revenue through proactive engagement.
  • Monitor and follow up on sales leads and quotations.
  • Maintain accurate customer records within the CRM platform.
  • Provide pricing assistance and create quotations as needed.

Post-Order Duties:

  • Manage purchase orders and service agreements.
  • Ensure all order documentation is complete and accurate.

Qualifications:

  • Proven experience in sales and customer service roles.
  • Familiarity with CRM systems is preferred.
  • Excellent verbal and written communication skills.
  • Ability to quickly learn and adapt to new processes.

About Ainscough Crane Hire:

Ainscough Crane Hire stands as a premier crane service provider in the UK, committed to executing projects with a strong focus on safety and quality. Our team of professionals is dedicated to achieving excellence in all facets of crane hire and contract lifting. Join us to be part of a culture that values dedication and pride in the workplace.



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