Customer Service Representative

4 weeks ago


Kilmarnock, East Ayrshire, United Kingdom East Ayrshire Council Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Modern Apprentice. As a key member of our Finance and ICT Service team, you will play a vital role in providing exceptional telephony service to our customers.

Key Responsibilities

  • Provide effective telephony support to customers seeking general information, assistance, or support with payments.
  • Assist with the promotion, delivery, and integration of the Council's key objectives, as outlined in the Finance and ICT Service Plan, the Council's Digital Strategy, and the Community Plan.
  • Work closely with colleagues to ensure seamless delivery of services and achieve team goals.

Requirements

To be successful in this role, you must be a resident of East Ayrshire and aged between 16-24 or up to age 29 if you are care experienced or have a disability.

The base for this role is The Opera House in Kilmarnock, and the rate of pay is £8.60 for 16-20 year olds, £11.44 for 21-22 year olds, and £11.89 for 23+ year olds.



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