HR Coordinator

HSO is a business transformation partner with deep industry expertise and a global reach. Our mission is to help companies innovate faster by modernizing business operations, adopting data-driven intelligent automation, delivering real-time insights, and connecting the enterprise.

Founded in 1987, HSO has over 2,500 professionals across Europe, North America, and Asia, making us one of the world's top business solution and implementation partners. We are a member of Microsoft's elite Inner Circle, representing the top 1% of partners worldwide.

We are seeking an HR Coordinator to join our team in the UK. As an HR Coordinator, you will play a key role in maintaining people administration and supporting HR queries. You will work closely with the HR Business Partner and another HR Coordinator to ensure a smooth and positive experience for our employees.

• Contribute to an HR team that feels valued, stretched, motivated, empowered, and supported.
• Support the HR Business Partner to deliver job evaluation and salary setting.
• Contribute to and maintain a culture of trust, equity, and inclusion.
• Support the engagement, creation, planning, and implementation of the DEI strategy and processes.
• Stay informed about best practices and trends in DEI.
• Help to coordinate employee resource groups (ERGs) that provide a platform for our people from diverse backgrounds to connect, share experiences, and advocate for inclusive policies and practices.
• Be able to use the career map and competency framework to support people in accessing relevant learning to enhance their skills, competencies, and knowledge.
• Support our people with HR Performance Portal queries.
• Maintaining accurate information on HR systems.
• Producing reports from HR Systems to inform performance choices.
• Supporting the performance review process.
• Understand HSO's pay, variable pay, and benefits strategy.
• Monthly payroll administration.
• Timely pension administration.
• Timely benefits administration (fuel card, healthcare, dental cover, car allowance, life assurance, staff discount schemes, etc).
• Coordinate all recognition, including birthday, long service, and anniversary communications.
• Support colleagues to deliver a timely, accurate, and under-budget annual reward review.
• Production of discretionary bonus letters on an annual and ad hoc basis for new joiners.
• Producing reports from HR Systems to inform reward choices.
• Collate nominations for internal awards.
• Monitor and provide insight from the use of our recognition schemes.
• Supporting our HR Director and Engagement team to produce, deliver, and evaluate an annual Engagement plan, ensuring this represents our HSO UK values and delivers its goals.
• Work collaboratively to deliver timely, cost-efficient, accurate, and relevant events.
• Forge strong working relationships with colleagues outside of the UK to understand and contribute to the Global HSO community within the People function and others.
• Assisting the HR Business Partner with wellbeing activities, including liaison with external providers, evaluation of activities, and relevant internal communication to attract a broad participation.
• Work with the Learning & Development team to create and coordinate training bonds.
• Produce, check, and maintain the Course Information for all events, including the Facilitator Overview, plus Materials and Equipment requirements.
• Store all Course Information, Delivery Materials, Facilitator Overview, and the Materials and Equipment list is stored on the L&D Teams Channel, and accessible by all of the L&D Team.
• Source, book, and coordinate with others in good time, consistently high-quality facilities, materials, equipment, accommodation, food, refreshments, and any other aspects supporting the delivery of learning.
• Ensure facilitators and participants receive relevant information about the event with as much notice as possible, to get themselves organized and prepared.
• Check with all facilitators that they have what is required to deliver the learning activity.
• Ensure all spaces where training is being delivered have the appropriate facilities, equipment, and materials required by the facilitator, both before the event and on the day.
• Design, source, and prepare all materials, as required for L&D events.
• Upload all relevant courses onto the Learning Management System (LMS).
• Update the LMS, ensuring content is updated and correct.
• Ensure there are enough tokens to access required, essential, or ideal learning on the LMS.
• Support the successful onboarding of all new joiners, ensuring they become effective as quickly as possible by working with Line Managers to create their bespoke learning plans and monitor progress.
• Revise the onboarding process by speaking with stakeholders such as IT, HR, Recruitment, Finance, Buddies, and Line Managers/Team Heads to create a process which everyone is clear on and delivers a consistently great experience for new joiners and stakeholders.
• Coordinating all elements of the onboarding process, such as accurate contract production, query resolution, and introducing new joiners to their HSO network, to ensure as smooth and positive experience as possible.
• Providing details to new joiners on what any actions or information needed before their first day.
• Ensuring new joiners have a communication plan to start to build their network before they join, including but not limited to Hiring Managers/Team Lead/Buddy/Team admin HR team/IT.
• Sharing appropriate information such as HR policies, expenses, timesheets, and equipment to new joiners.
• Timely liaison with immigration solicitor to understand the appropriate visa for a new joiner.
• Arranging meetings between new joiner and solicitor.
• Completing timely and accurate Certificates of Sponsorship on the Home Office website.
• Being the 'go to' person for any queries regarding the visa sponsorship process.
• Liaising with colleagues in Finance to organize timely payments for visa sponsorship.
• Monitoring the visa sponsorship spend, including highlighting any potential overspend.
• Assisting with any immigration license or visa requirements.
• Ensure all Contractors (X-Sub) have a live contract and that relevant information is safely stored to ensure compliance.
• Be the first point of contact for Contractor contractual queries from HSO Managers.
• Understand and be able to help HSO Managers who need to implement the correct contractual process when managing Contractor performance, including supporting HSO Managers to document evidence of non-contractual compliance, such as poor delivery of services.
• Coordinating all elements of the contractor offboarding process, to ensure as smooth and positive experience as possible, eg. notifying HR/IT of contractors' end date to ensure systems access is removed.
• Provide planned and unplanned data and insights on HR key performance indicators to HR and other colleagues. Use this data to inform business choices.
• Support the HR Business Partner to provide expert advice and guidance on employee relations issues, including disciplinary and grievance matters, performance management, absence management, and termination of employment.
• Ensure robust management of all personal data handled by HR, adhering to HSO's data protection policies and more broadly to GDPR legislation.
• Ensure any matter is escalated at the most appropriate point to the people, for example to the wider HR Community, Line Managers, and third parties.
• Work with the HR Business Partner, Head of L&D, and Talent Acquisition Partners to identify and include the majority of internal and external stakeholders with all pieces of work delivered, involving them in a timely way about the right topics.
• Understand how and why our business engage with our external legal advisor, seeking advice as early as possible and ensuring we receive value for money from the service.
• Support colleagues to facilitate a smooth and positive experience for leavers, including exit interviews and updating other teams with information.
• Provide support for HR invoices, if required.

• Cares about colleagues
• Approachable
• Integrity
• Naturally organized and able to work within and create processes if required.
• Proactive
• Wants to solve problems
• Works in a collaborative way, including offering assistance and asking for help at the earliest opportunity.
• Confident to share their view.
• Able to say 'no' to someone, in the kindest way possible.
• Sharing appropriate information at the appropriate time and with relevant people.
• Will listen to others without judgment.
• Curious to learn about and develop our business.

Essential Experience:

• Confident with accurate and timely HR administration tasks, including maintaining accurate records, producing reports.
• Able to work with quantitative and qualitative data sources in Excel, HR systems, and Power BI, including creating reports, pivot tables, and using IF formulas.
• Able to flex communication skills for a positive interaction.
• Experience of working and serving a customer base remotely.
• Contributing to wider HR projects such as recruitment, learning delivery, and TUPE.
• Experience in an entrepreneurial business.

Location: This is a hybrid role and while mainly based at home, must live within an hour's commute of either our Reading or Manchester offices. Being able to be flexible with coming into the office will help foster relationships and ensure you feel part of our business. You will also need to travel occasionally to other UK locations for meetings, events, and training.

Benefits: Holidays, Pension, Healthcare, Dental, Life Insurance, Wellbeing, HSO Perkz, Culture, and many more.