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Café Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Food and Beverage Team Lead to join our team at Nuffield Health. As a key member of our hospitality team, you will be responsible for the organization and operation of our café area, ensuring that our members and guests receive exceptional service and an outstanding experience.
Key Responsibilities:
- Promote a welcoming and professional environment, ensuring that all visitors feel valued and respected.
- Lead a team to deliver high-quality food and beverage services, including the preparation and presentation of seasonal specials.
- Work closely with the management team to set budgets and costs, ensuring that we maintain a high level of profitability.
- Develop and implement innovative ideas to drive sales and revenue growth, while maintaining our commitment to quality and customer satisfaction.
- Collaborate with the marketing team to create engaging social events and promotions that showcase our café's offerings and drive customer loyalty.
- Foster a culture of excellence, encouraging teamwork, open communication, and continuous improvement among team members.
Requirements:
- Proven experience in a similar role, with a strong track record of delivering exceptional customer service and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
- Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions to drive business growth.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Passion for delivering exceptional customer experiences, with a focus on quality, safety, and compliance.
What We Offer:
- Competitive salary and benefits package, including gym membership and private healthcare.
- Opportunities for professional development and career advancement, with a focus on continuous learning and growth.
- Collaborative and supportive work environment, with a strong emphasis on teamwork and open communication.
- Recognition and rewards for outstanding performance, including bonuses and promotions.
