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Senior Manager of Customer Engagement
3 months ago
Position Overview:
As a Senior Manager of Customer Engagement, you will spearhead the management of customer references for our EMEA clientele at Databricks. Reporting directly to the Senior Director of Customer Marketing within the Corporate Marketing division, you will cultivate relationships with account teams and our key customers. Your role will involve aligning customers with unique advocacy opportunities that Databricks offers, such as showcasing at major data and AI conferences, participating in global branding initiatives that highlight their technological advancements, engaging with top-tier business media, and bringing their narratives to life through video presentations and case studies.
Your Responsibilities:
- Identify, secure, and oversee EMEA customer reference accounts to enhance customer narratives.
- Serve as the expert and primary resource for EMEA customer stories within the organization.
- Engage advocates, foster strategic relationships, and enhance their involvement by aligning Databricks reference initiatives with their interests and goals.
- Collaborate with corporate, EMEA, and internal account teams to become a strategic asset, demonstrating how customer advocacy can strengthen and expand relationships with their accounts.
- Partner with corporate and EMEA marketing teams to integrate EMEA customer stories into all marketing channels.
- Develop a comprehensive understanding of customer narratives and Databricks' technology.
- Ensure effective tracking and management of customer reference status, preferences, activities, and measurable outcomes.
- Increase the number of actively engaged customer references in EMEA to enhance advocacy and visibility in the market.
- Deliver customer references that fulfill all stakeholder requirements for product launches, presentations, events, media, and campaigns.
Qualifications:
- 7+ years of experience in customer marketing or a reference-related capacity.
- Strong passion for building relationships with both internal and external stakeholders.
- Focus on amplifying customer narratives across various platforms (social media, websites, video sharing).
- Experience in a high-growth, fast-paced SaaS environment.
- Expertise in developing and managing customer reference programs, including pipeline management, strategic planning, and reporting.
- Ability to manage and prioritize projects across multiple teams while collaborating with diverse stakeholders.
- Exceptional communication skills, both verbal and written.
Benefits:
- Comprehensive private medical and dental insurance.
- Health Cash Plan.
- Life, income protection, and critical illness insurance.
- Pension Plan.
- Equity awards.
- Enhanced parental leave policies.
- Fitness reimbursement programs.
- Annual career development funding.
- Reimbursement for home office equipment and work headphones.
- Business travel accident insurance.
- Mental wellness resources.
- Employee referral bonuses.