Current jobs related to Senior Manager of Customer Engagement - London, Greater London - Databricks


  • London, Greater London, United Kingdom Arthur Edward Full time

    Strategic Customer Engagement Manager - London, Hybrid - £52,500We are seeking a commercially-focused Advocacy Manager to join our fast-growing company creating tech tools for brands in the digital marketing space.The ideal candidate will build and plan campaigns for brand partners using their customer engagement experience and skills acquired in an...


  • London, Greater London, United Kingdom The School of Life Full time

    As a key member of The School of Life team, the Customer Marketing Manager will be responsible for developing and executing marketing campaigns to drive customer engagement and loyalty across our direct-to-customer products and services. The successful candidate will leverage a range of paid and direct marketing channels to engage with new and existing...


  • London, Greater London, United Kingdom Handle Recruitment Full time

    Senior Project Manager – Retail Customer Engagement London, EnglandSalary: £85,000 per annumHandle Recruitment is seeking a Senior Project Manager with extensive experience in driving strong business results through effective customer and employee engagement strategies for a global consumer tech brand.Working with the Global Retail Support partners to...

  • Senior Manager

    4 weeks ago


    London, Greater London, United Kingdom Pursuit Recruitment Ltd Full time

    Senior Manager - Client EngagementOur client is seeking an experienced Senior Manager to lead their client engagement efforts. The ideal candidate will have a strong understanding of enterprise software management and be able to work closely with the account manager and operational delivery teams to manage client relationships.Key Responsibilities:Develop...

  • Senior Manager

    4 weeks ago


    London, Greater London, United Kingdom Pursuit Recruitment Ltd Full time

    Senior Manager - Client EngagementOur client is seeking an experienced Senior Manager to lead their client engagement efforts. The ideal candidate will have a strong understanding of enterprise software management and be able to work closely with the account manager and operational delivery teams to manage client relationships.Key Responsibilities:Develop...


  • London, Greater London, United Kingdom CDP Full time

    Job Title: Senior Engagement ManagerCareer Opportunity at CDPCDP is a leading global environmental impact non-profit organization. We are seeking a highly motivated and experienced Senior Engagement Manager to join our Disclosure team in London.About the RoleThe Senior Engagement Manager will be responsible for managing a portfolio of high-priority...


  • London, Greater London, United Kingdom CDP Full time

    Job Title: Senior Engagement ManagerCareer Opportunity at CDPCDP is a leading global environmental impact non-profit organization. We are seeking a highly motivated and experienced Senior Engagement Manager to join our Disclosure team in London.About the RoleThe Senior Engagement Manager will be responsible for managing a portfolio of high-priority...


  • London, Greater London, United Kingdom SAS Full time

    About the RoleThe Customer Success Operations team at SAS is seeking a Customer Engagement Manager to join our team on a fixed-term contract basis. As a Customer Engagement Manager, you will be responsible for developing and executing customer strategy and programs, managing teams across multiple locations, and driving results through leadership, planning,...


  • London, Greater London, United Kingdom SAS Full time

    About the RoleThe Customer Success Operations team at SAS is seeking a Customer Engagement Manager to join our team on a fixed-term contract basis. As a Customer Engagement Manager, you will be responsible for developing and executing customer strategy and programs, managing teams across multiple locations, and driving results through leadership, planning,...


  • London, Greater London, United Kingdom The Barton Partnership Full time

    Job Title: Strategic Director of Customer EngagementAbout the Role:The Barton Partnership is seeking a highly motivated and strategic director to lead our customer engagement efforts. As a key member of our leadership team, you will be responsible for developing and implementing a customer-centric strategy that drives business growth and revenue.About the...


  • London, Greater London, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantWe are seeking an experienced and results-driven Senior Engagement Consultant to join our team at Axpe Consulting. This role requires a professional with a proven track record in service and consulting sales across various sectors.Key Responsibilities:Drive sales growth across industrial, retail, logistics, financial, and other...


  • London, Greater London, United Kingdom Axpe Consulting Full time

    Senior Engagement ConsultantWe are seeking an experienced and results-driven Senior Engagement Consultant to join our team at Axpe Consulting. This role requires a professional with a proven track record in service and consulting sales across various sectors.Key Responsibilities:Drive sales growth across industrial, retail, logistics, financial, and other...


  • London, Greater London, United Kingdom M Group Services Limited Full time

    About the RoleMorrison Water Services is proud to announce our new framework within Southern Water, part of a transformative £3.7 billion capital delivery programme set to revolutionise water and wastewater management for potentially a 12 Year Framework (7+5).As Southern Waters Infrastructure Strategic Delivery Partner for Clean & Wastewater, we will be...


  • London, Greater London, United Kingdom SAS Full time

    About the RoleThe Customer Success Operations team at SAS is seeking a Customer Engagement Manager to join our team for a Maternity cover fixed-term contract. As a Customer Engagement Manager, you will be responsible for developing and executing customer strategy and/or programs, managing teams in three locations, and leading, planning, and implementing...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...


  • London, Greater London, United Kingdom Business Manager Full time

    About the RoleWe are seeking a highly skilled Business Manager to join our Product, Tech & Data team. As a key member of the team, you will provide critical support to the Chief Product Officer (CPO) and Chief Technology and Data Officer (CTDO) in driving business goals and objectives.Key ResponsibilitiesManage meeting cadence and coordination across the...


  • London, Greater London, United Kingdom Apple Inc. Full time

    Senior Software Engineering Manager - Customer EngagementApple Services Engineering (ASE) is a team behind some of Apple's most high-profile services, including iCloud, Apple Music, Apple TV+, Apple Arcade, and more. We build and operate Apple's large-scale, highly configurable customer engagement and marketing automation internal platform, supporting a...


  • London, Greater London, United Kingdom Axpe Consulting Full time

    Sales and Business Growth OpportunitiesAs a Senior Engagement Consultant at Axpe Consulting, you will drive sales across various industrial sectors and lead customer engagement efforts, focusing on account mining, consultancy, and providing solutions for our products and services.Key Responsibilities:Drive sales across various industrial, retail, logistics,...


  • London, Greater London, United Kingdom Capgemini Full time

    About the JobCapgemini is seeking a skilled Senior Engagement Manager to join our Cloud and Custom Application delivery unit. As a key member of our team, you will be responsible for delivering digital and cloud transformations at an enterprise scale.Our team specializes in building world-class digital experiences and applications using agile delivery...


  • London, Greater London, United Kingdom SAS Full time

    At SAS, we're seeking a Customer Engagement Manager to lead our Customer Success Operations team. This is a maternity cover for approximately 1 year, fixed-term contract. You will develop and execute customer strategy and/or programs, manage teams in three locations, and direct the development of company customer programs and services.Key...

Senior Manager of Customer Engagement

3 months ago


London, Greater London, United Kingdom Databricks Full time

Position Overview:

As a Senior Manager of Customer Engagement, you will spearhead the management of customer references for our EMEA clientele at Databricks. Reporting directly to the Senior Director of Customer Marketing within the Corporate Marketing division, you will cultivate relationships with account teams and our key customers. Your role will involve aligning customers with unique advocacy opportunities that Databricks offers, such as showcasing at major data and AI conferences, participating in global branding initiatives that highlight their technological advancements, engaging with top-tier business media, and bringing their narratives to life through video presentations and case studies.

Your Responsibilities:

  • Identify, secure, and oversee EMEA customer reference accounts to enhance customer narratives.
  • Serve as the expert and primary resource for EMEA customer stories within the organization.
  • Engage advocates, foster strategic relationships, and enhance their involvement by aligning Databricks reference initiatives with their interests and goals.
  • Collaborate with corporate, EMEA, and internal account teams to become a strategic asset, demonstrating how customer advocacy can strengthen and expand relationships with their accounts.
  • Partner with corporate and EMEA marketing teams to integrate EMEA customer stories into all marketing channels.
  • Develop a comprehensive understanding of customer narratives and Databricks' technology.
  • Ensure effective tracking and management of customer reference status, preferences, activities, and measurable outcomes.
  • Increase the number of actively engaged customer references in EMEA to enhance advocacy and visibility in the market.
  • Deliver customer references that fulfill all stakeholder requirements for product launches, presentations, events, media, and campaigns.

Qualifications:

  • 7+ years of experience in customer marketing or a reference-related capacity.
  • Strong passion for building relationships with both internal and external stakeholders.
  • Focus on amplifying customer narratives across various platforms (social media, websites, video sharing).
  • Experience in a high-growth, fast-paced SaaS environment.
  • Expertise in developing and managing customer reference programs, including pipeline management, strategic planning, and reporting.
  • Ability to manage and prioritize projects across multiple teams while collaborating with diverse stakeholders.
  • Exceptional communication skills, both verbal and written.

Benefits:

  • Comprehensive private medical and dental insurance.
  • Health Cash Plan.
  • Life, income protection, and critical illness insurance.
  • Pension Plan.
  • Equity awards.
  • Enhanced parental leave policies.
  • Fitness reimbursement programs.
  • Annual career development funding.
  • Reimbursement for home office equipment and work headphones.
  • Business travel accident insurance.
  • Mental wellness resources.
  • Employee referral bonuses.