Complaints Manager

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time
About the Company

BMC Recruitment Group Ltd is a leading provider of financial services and technology solutions, working with a significant portion of UK financial advisers and their clients.

About the Role

The Group Head of Complaints will oversee the complaint handling process across two regulated firms, ensuring efficient and effective resolution of customer complaints. Key responsibilities include reviewing and approving complaint response letters, maintaining accurate records, conducting root cause analysis, and presenting data to the Head of Compliance for inclusion in Board reports.

Key Responsibilities
  • Manage and oversee the entire complaints process from receipt to resolution.
  • Ensure all complaints are handled fairly and in a timely manner.
  • Collaborate with Team Leaders and employees to ensure effective complaint handling.
  • Analyze and present data to inform business decisions.
What We Offer

BMC Recruitment Group Ltd offers a competitive salary of up to £50,000 per annum, depending on experience, along with a monthly bonus. The company also provides a flexible working from home policy and opportunities for career progression.


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