Complaints Manager
1 day ago
BMC Recruitment Group Ltd is a leading provider of financial services and technology solutions, working with a significant portion of UK financial advisers and their clients.
About the RoleThe Group Head of Complaints will oversee the complaint handling process across two regulated firms, ensuring efficient and effective resolution of customer complaints. Key responsibilities include reviewing and approving complaint response letters, maintaining accurate records, conducting root cause analysis, and presenting data to the Head of Compliance for inclusion in Board reports.
Key Responsibilities- Manage and oversee the entire complaints process from receipt to resolution.
- Ensure all complaints are handled fairly and in a timely manner.
- Collaborate with Team Leaders and employees to ensure effective complaint handling.
- Analyze and present data to inform business decisions.
BMC Recruitment Group Ltd offers a competitive salary of up to £50,000 per annum, depending on experience, along with a monthly bonus. The company also provides a flexible working from home policy and opportunities for career progression.
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Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe BMC Recruitment Group is seeking a highly skilled Complaints Manager to oversee and liaise with team members to ensure efficient and compliant handling of complaints across two regulated firms.The successful candidate will be responsible for checking and approving complaint response letters, ensuring complaints are recorded accurately,...
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Financial Services Complaints Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them to ensure the efficient and compliant handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause analysis,...
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Financial Services Complaints Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them to ensure the efficient and compliant handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause analysis,...
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Financial Services Complaints Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe BMC Recruitment Group is seeking a highly skilled and experienced Group Head of Complaints to join their team. As a key member of the organization, you will be responsible for overseeing and managing the complaints process across two regulated firms.Key Responsibilities:Manage and oversee the entire complaints process from receipt to...
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Financial Services Complaints Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe BMC Recruitment Group is seeking a highly skilled and experienced Group Head of Complaints to join their team. As a key member of the organization, you will be responsible for overseeing and managing the complaints process across two regulated firms.Key Responsibilities:Manage and oversee the entire complaints process from receipt to...
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Financial Services Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe BMC Recruitment Group is seeking a highly skilled and experienced Group Head of Complaints to join their team. As a key member of the organization, you will be responsible for overseeing and managing the complaints process across two regulated firms.Key Responsibilities:Manage and oversee the entire complaints process from receipt to...
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Financial Services Complaints Manager
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe BMC Recruitment Group is seeking a highly skilled and experienced Group Head of Complaints to join their team. As a key member of the organization, you will be responsible for overseeing and managing the complaints process across two regulated firms.Key Responsibilities:Manage and oversee the entire complaints process from receipt to...
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Financial Services Complaints Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time{"title": "Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at BMC Recruitment Group. As a Complaints Resolution Specialist, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution, ensuring that all customer...
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Financial Services Complaints Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time{"title": "Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at BMC Recruitment Group. As a Complaints Resolution Specialist, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution, ensuring that all customer...
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Financial Services Complaints Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them to ensure the efficient and compliant handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause analysis,...
-
Financial Services Complaints Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full timeAbout the RoleThe Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them to ensure the efficient and compliant handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause analysis,...
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Financial Services Complaints Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time{"title": "Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at BMC Recruitment Group. As a key member of our team, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution.Key Responsibilities:Manage and oversee the entire...
-
Financial Services Complaints Manager
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time{"title": "Complaints Resolution Specialist", "content": "Job SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at BMC Recruitment Group. As a key member of our team, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution.Key Responsibilities:Manage and oversee the entire...
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Complaints Resolution Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time £50,000About the Company Our client is a leading financial services and technology conglomerate, serving nearly 20% of UK financial advisors and their clients. By combining their Investment Management expertise with advanced Wealth Platform technology, they offer innovative financial solutions tailored to the future needs of their clients. The Group Head of...
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Group Head of Complaints
19 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £50,000Job Title: Group Head of ComplaintsWe are seeking an experienced Group Head of Complaints to join our team at BMC Recruitment Group Ltd. As a key member of our organization, you will be responsible for overseeing and liaising with team leaders and employees to ensure efficient and compliant handling of complaints across two regulated firms.Key...
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Group Head of Complaints
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £50,000Job Title: Group Head of ComplaintsWe are seeking an experienced Group Head of Complaints to join our team at BMC Recruitment Group Ltd. As a key member of our organization, you will be responsible for overseeing and liaising with team leaders and employees to ensure efficient and compliant handling of complaints across two regulated firms.Key...
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Complaints Oversight Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Full time £50,000About the RoleThe Group Head of Complaints will oversee and liaise with two Team Leaders and employees reporting into them in order to ensure the efficient and complaint handling of complaints across two regulated firms. The role includes checking and approving complaint response letters, ensuring complaints are recorded accurately, undertaking root cause...
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Group Head of Complaints
19 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £50,000Job Title: Group Head of ComplaintsWe are seeking an experienced Group Head of Complaints to join our team at BMC Recruitment Group Ltd. As a key member of our organization, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution.Key Responsibilities:Manage and oversee the entire complaints process from...
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Group Head of Complaints
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £50,000Job Title: Group Head of ComplaintsWe are seeking an experienced Group Head of Complaints to join our team at BMC Recruitment Group Ltd. As a key member of our organization, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution.Key Responsibilities:Manage and oversee the entire complaints process from...
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Group Head of Complaints
14 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom BMC Recruitment Group Ltd Full time £50,000Job Title: Group Head of ComplaintsWe are seeking an experienced Group Head of Complaints to join our team at BMC Recruitment Group Ltd. As a key member of our organization, you will be responsible for overseeing and managing the entire complaints process from receipt to resolution.Key Responsibilities:Manage and oversee the entire complaints process from...