Insurance Claims Specialist

3 weeks ago


Cullompton, Devon, United Kingdom Gregory Full time
Job Summary

We are seeking a highly skilled Insurance Claims Specialist to join our team at Gregory Distribution. As a Claims Handler, you will play a crucial role in ensuring the smooth processing of insurance claims, providing excellent customer service, and driving business growth.

Key Responsibilities
  • Liaise with operations teams to provide data requested by external claims handlers as required on claims.
  • Liaise with the fleet team regarding the cost of own damage claims and update claims handlers as appropriate, particularly for non-fault claims where costs should be recovered.
  • Liaise with insurance brokers on historic policies and claims.
  • Liaise with operations to ensure accident investigation is completed and relevant footage is uploaded.
  • Support the relationship with the Group's insurance broker, insurance providers, and claims management service provider, attending regular review meetings as required.
  • Work in partnership with service providers to identify initiatives to drive continuous improvements in claims costs.
  • Ensure best practice processes are in operation to effectively handle all insurance claims, providing the business with timely management information and KPIs and identifying and implementing continuous improvements to reduce costs.
  • Support inputs into the freight liability and property spreadsheets.
  • Ensure the Motor Insurance Database (MID) is accurate and up to date at all times.
  • Support the business in relation to all other insurance policies as appropriate.
Requirements
  • Previous experience in claims handling, preferably in motor personal injury claims.
  • Proficiency in IT, including Microsoft Office and the ability to adapt to various bespoke systems.
  • Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
  • Excellent attention to detail.
  • Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment.
What We Offer
  • Salary between £26,000pa to £30,000pa depending on experience.
  • Fixed Term contract for 12 months, with the possibility of it being extended.
  • Hours of work are Monday - Friday 08:30hrs - 17:00hrs.
  • Additional holiday purchasing scheme.
  • Retail discounts with Hapi.
  • Retail Trust Wellbeing Support.
  • Opportunity to develop your career within an expanding business.
  • Excellent holiday allowance and company benefits.
  • Life assurance, pension, and sickness scheme.
  • Christmas Savings Club.
  • Black Circle Tyre discount.
  • Leading industry qualifications.


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