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Field Service Technician

2 months ago

Liverpool, Liverpool, United Kingdom RedRock Resourcing Full time

Job Title: Field Service Engineer

Job Type: Full-time

Company: RedRock Resourcing

Location: Cheshire & Merseyside region

About the Role:

We are seeking a highly skilled Field Service Engineer to join our team at RedRock Resourcing. As a Field Service Engineer, you will be the face-to-face contact of the company with patients/users, providing technical support and maintenance services.

Key Responsibilities:

  • Provide technical support and maintenance services to patients/users
  • Install, configure, and troubleshoot Android and iOS based technology
  • Maintain software and hardware, supporting upgrades and ongoing development
  • Work closely with the technical team to resolve technical issues
  • Develop and maintain strong relationships with customers

Requirements:

  • Proven experience in support: Android and iOS
  • Excellent interpersonal skills or prior experience in a customer service role
  • 1st/2nd Line support role experience (Desirable)
  • UK Drivers license

What We Offer:

As a Field Service Engineer at RedRock Resourcing, you will have the opportunity to work with a leading organisation, providing technical support and maintenance services to patients/users. You will be part of a dynamic team, working closely with the technical team to resolve technical issues and develop strong relationships with customers.