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Business Lead for Counter Management
3 months ago
Position Overview - Counter Operations Manager
Location: Kingston
Working Hours: 40 hours per week
Contract Duration: 12-month fixed-term contract for maternity leave
Compensation: Starting salary of £30,000 with an attractive commission structure
Are you prepared to transform your daily routine? We are in search of a Counter Operations Manager to join our Kingston team for a fixed-term contract. This position will report directly to the Area Manager and will oversee the daily operations of our counter. As a Trinny London Artist, you will be at the core of our mission to equip customers with the tools they need to look and feel their best every day, utilizing our innovative, stackable makeup and award-winning skincare products.
About Trinny London
Founded in 2017 by Trinny Woodall, Trinny London is revolutionizing the beauty industry by encouraging individuals worldwide to rethink their beauty routines. We have experienced remarkable growth and are proud to be recognized as one of Europe's fastest-growing beauty brands, achieving millions in sales and building a dedicated team to support our expansion.
Our core values are centered around fearless passion, smart intent, and collective success. We strive to exceed expectations, collaborate effectively, and celebrate our achievements as a team. Every idea is valued, and we make informed decisions that drive our success.
Key Responsibilities
Your daily responsibilities will include:
- Leading your team by example, achieving personal targets, and enhancing product knowledge.
- Conducting customer appointments and showcasing your artistry.
- Maintaining a customer-focused approach in all interactions.
- Managing the daily operations of your counter, including creating strategic business plans.
- Overseeing scheduling, payroll, and HR documentation.
- Executing inventory management and visual merchandising strategies.
- Ensuring compliance with health and safety regulations.
- Utilizing team meetings to provide feedback on counter performance.
- Monitoring team performance against business objectives and KPIs, addressing any issues as needed.
- Motivating your team to enhance their skills and knowledge through available resources.
- Conducting regular performance reviews and supporting team development.
- Addressing any performance or conduct issues in accordance with company policies.
Qualifications
The following skills will be beneficial in this role:
- Proven experience in team leadership, preferably in a luxury retail environment.
- A genuine passion for makeup and skincare.
- Experience with customer relationship management and data analysis.
- Ability to thrive in a dynamic, fast-paced environment.
- A positive attitude and a proactive approach.
- Strong communication and numerical skills.
- Goal-oriented with a track record of exceeding targets.
- Organized and flexible, willing to work retail hours.
- Personable with a strong customer service orientation.
We welcome applications from individuals eager to join Trinny London. While the skills mentioned above are advantageous, we are always interested in hearing from motivated candidates seeking their next opportunity.
Employee Benefits
Our commitment to our customers extends to our team, offering a range of benefits:
- 28 days of holiday, including bank holidays (pro-rata).
- Welcome package upon joining.
- Generous employee discount (50%) and family discount (40%) after probation.
- Competitive commission structure.
- Pension scheme.
- Enhanced family-friendly policies.
- Access to an activity membership service.
- Team celebrations throughout the year.
- Recognition program for long service.
Commitment to Diversity
At Trinny London, we celebrate diversity in our workforce and are committed to creating an inclusive environment for all employees. We welcome individuals from all backgrounds and value the unique perspectives they bring.
