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Style Consultant

2 months ago


Manchester, United Kingdom Sofa Full time

We are seeking a highly motivated and customer-focused Sales Advisor to join our Sofa team in a 16-hour per week role. This position requires weekend availability and involves being the first point of contact with customers, providing them with inspirational ideas to fulfill their needs.

  • Customer Service Expertise: Welcoming every customer, making them feel at home and relaxed, and encouraging them to spend time in the store and browse the full range.
  • Showroom Excellence: Maintaining our high showroom standards and visual merchandising in store, ensuring a cohesive and appealing display of our products.
  • Product Knowledge: Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.
  • Order Processing: Chasing sales quotations and processing orders precisely and efficiently, as well as keeping customer information records up-to-date.
  • Brand Ambassador: Being a brand ambassador for Sofa, embracing the customer journey, and leading by example in endorsing the company culture and standards.
  • Product Knowledge Development: Proactively improving and updating knowledge of product & interior trends to stay ahead in the industry.

Requirements

  • Experience: Experience within retail, alongside proven experience with interiors/furniture.
  • Sales Expertise: Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.
  • Personal Qualities: Be ambitious and confident, with a strong can-do attitude, enthusiastic and dedicated to providing excellent customer service.
  • Team Player: A desire to work as part of a team to generate fresh and innovative ideas.
  • Technical Skills: Proficiency in MS Office and general IT.

Company Culture

  • Think Without Limits: Think without limits and take the team with you, embracing a culture of innovation and creativity.
  • Own It: Own it and back it, taking ownership of your work and the company's vision.
  • Act with Purpose: Not hesitate and act with purpose, making decisions that drive results and growth.
  • Be Commercial and Customer-Focused: Be commercial and customer-focused, always putting the customer at the forefront of your decisions.