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Client Support Specialist

3 months ago


South Shields, South Tyneside, United Kingdom TEKsystems Full time

Position Overview:

The Client Support Specialist will play a crucial role in delivering comprehensive personal loans assistance to clients. Once the loan is activated and funds are disbursed, any inquiries or modifications during its duration will be handled by the specialist. Common inquiries may include requests for payment deferrals, updates to banking information, account changes, and adjustments to payment schedules. This role focuses exclusively on inbound communications, with no outbound calls required.

Experience Requirements:

Applicants without prior call center experience will not be considered. Preference will be given to candidates who have worked in a call center setting within the financial services sector.

Essential Skills:

  • Exceptional customer service abilities
  • Proficient in managing customer interactions
  • Experience in call center operations
  • Strong telephony skills
  • Ability to handle incoming calls effectively
  • Administrative and organizational skills
  • Familiarity with customer service protocols

Work Environment:

This position operates seven days a week, with shifts scheduled from 8 AM to 8 PM on a rotating six-week basis.

Employees will receive three weeks' notice regarding any changes to their shift patterns, which may include late shifts (2 PM - 8 PM), early shifts (8 AM - 4 PM), or a combination of both.

Bank holidays and public holidays will be observed as days off.

Company Overview:

TEKsystems is part of the Allegis Group network, a global leader in staffing and workforce solutions. We are committed to maintaining the privacy and security of our candidates' personal data, in accordance with applicable data protection regulations.