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Field Service Engineer
2 months ago
Job Summary:
Ascend Consulting is seeking a highly skilled Field Service Engineer to join our team in the Yorkshire region. As a Field Service Engineer, you will be responsible for providing exceptional service to customers within a designated region, installing third-party systems and products, and carrying out hardware and software modifications/upgrades on existing site equipment.
Key Responsibilities:
- Provide technical support to customers within a designated region
- Install and maintain third-party systems and products
- Carry out hardware and software modifications/upgrades on existing site equipment
- Perform regular PPM maintenance on existing products
- Root cause analysis and removal of issues
- Reactive call-out response on customer sites within a designated region on a rota basis
- Management and control of spare parts allocated to you and in your region
- Communication and escalation of any service issues in line with the relevant processes
- Flexibility to travel to cover for other regions during periods of high workload
- Working as part of a team or individually responding to on-site customer support requests
Requirements:
- 5 years related technical maintenance/service support experience
- Sound electrical/electronic background with recognised engineering qualifications an advantage
- Experience of networks and server installation and maintenance an advantage
- PC literate with ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint)
- Ability to work away if required with flexible approach to working hours and location
- Full UK driving license