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Warranty Claims Specialist

2 months ago

Irvine, North Ayrshire, United Kingdom Hyster-Yale Materials Handling Inc Full time

Job Title

Warranty Claims Specialist

Job Category

Business Support Services

Job Overview

Elevate Your Career at Hyster-Yale Materials Handling (HYMH), a premier manufacturer in the industrial lift truck sector. We specialize in the design, engineering, production, sales, and servicing of a diverse range of lift trucks and aftermarket components, marketed globally under the Hyster and Yale brands.

With over 80 years of experience, we are recognized as a global leader in the Material Handling industry, committed to fostering strong relationships with our customers, suppliers, dealers, and employees.

We currently have an opening in our Warranty Department for a Warranty Claims Specialist, who will report directly to the Warranty Administration Team Leader.

This is a full-time (39 hours per week), permanent role, offering the flexibility of Hybrid Working.

Key Responsibilities:

  • Manage the Warranty mailbox effectively.
  • Address warranty inquiries from Dealers across Europe.
  • Support the analysis of warranty data and trends to minimize warranty expenditures.
  • Assist in the recovery of warranty costs.
  • Process warranty claims while ensuring adherence to HYMH policies and procedures.
  • Facilitate the administration of Field Product Improvements and Incident Reports.
  • Contribute to month-end closure and reporting processes.

Required Knowledge and Skills:

  • Preferably educated to HNC/HND level or possess at least two years of experience in a customer-facing role with the capability to resolve daily inquiries and escalate issues as necessary.
  • A self-motivated individual with the ability to prioritize tasks to meet strict deadlines, demonstrating initiative in referencing technical manuals for information on Forklift Truck hydraulic and electrical systems, engines, and transmissions.
  • Proficient in PC/Microsoft Office and other relevant systems.
  • Strong attention to detail to ensure thoroughness and accuracy in task completion.
  • Capable of managing multiple tasks with competing priorities.
  • Knowledge of a second language is a plus.
  • A collaborative team player who demonstrates initiative.
  • Excellent communication skills.

Note: The successful candidate will undergo background checks.

Job Type

Permanent

Time Type

Full time

Work Hours

39

Travel Required

N/A

Field-Based

No

Relocation Assistance Available

No