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Senior Pensions Administrator

2 months ago

Croydon, Greater London, United Kingdom Isio Full time
About the Role

We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Isio. As a key member of our Pensions Administration Team, you will be responsible for delivering high-quality administration services to our clients and their members.

Key Responsibilities
  • Client Service Delivery: Ensure timely and accurate delivery of administration services to clients, meeting their Service Level Agreements.
  • Member Event Processing: Process member events within deadlines, adhering to Isio's standards, scheme rules, and legislation.
  • Quality Assurance: Peer review and check work to ensure high standards and compliance with scheme rules and legislation.
  • Communication: Effectively communicate with members, trustees, and other third parties.
  • Team Support: Provide support and share knowledge across the team, promoting a culture that reflects Isio's behaviours and values.
  • Meetings and Presentations: Attend and present at internal and external meetings, including Trustee and/or client meetings.
  • Professional Development: Stay up-to-date with changes impacting your portfolio or schemes, identifying opportunities for improvement.
  • Ad Hoc Projects: Take ownership of ad hoc projects, ensuring timely completion and high-quality results.
  • Client Relationship Management: Build strong relationships with clients, identifying non-core fee projects and ensuring timely communication.
Requirements
  • Experience: Proven experience as a senior pensions administrator, with knowledge of delivering administration services to Defined Benefit pension schemes.
  • Customer Focus: Excellent customer service skills, with the ability to assess client needs, build relationships, and manage expectations.
  • Communication: Strong communication skills, with the ability to communicate with impact and credibility.
  • Time Management: Excellent time management skills, with the ability to manage multiple tasks and consistently deliver to deadlines.
  • Teamwork: A great team player, with the ability to support and develop others.
  • Presentation and Reporting: Experience of presenting administration reports and communicating with clients/trustees.
  • Leadership and Development: Experience of managing, mentoring, and developing teams.
What We Offer
  • Competitive Remuneration: A competitive remuneration package, including a discretionary bonus scheme.
  • Pension Scheme: A defined contribution pension scheme.
  • Life Insurance: Life insurance.
  • Healthcare Benefits: Healthcare benefits.
  • Income Protection: Income protection.
  • Annual Leave: 25 days annual leave, plus bank holidays and two 'Company' days.
  • Flexible Working: Flexible working arrangements.
  • Development Opportunities: Development programmes, including technical and non-technical training support and mentor programmes.
  • Study Support: Study support, including materials, exam fees, and study days.
About Isio

Isio is a people-first business, committed to creating better outcomes for our people, clients, and society. We are an equal opportunities employer and welcome applications from all suitably qualified candidates.