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Technical Support Analyst
3 months ago
Attractive Salary Package
This position requires full-time on-site presence.
We are seeking an IT Support Specialist for a distinguished organization. The ideal candidate will be responsible for delivering extensive support for IT services, engaging in projects, system upgrades, and implementations. The primary objective is to assist users in maximizing their IT resources and software while providing exceptional customer service. A solid background in 1st and 2nd Line Support is essential.
Key Responsibilities:
- Proven experience in 1st & 2nd Line support roles
- Deliver operational assistance for various IT systems and devices for both internal and external clients
- Anticipate needs and maintain a proactive support environment
- Strong familiarity with operational support for IFS and related systems, including SCADA and factory IT (Preferred)
- Competence in managing Windows 10/11 and MacOS devices
- Focus on enhancing user experience through high-quality service delivery
- Conduct equipment inspections and audits on devices, applications, infrastructure, and factory hardware
- Develop and revise procedural documentation
- Support continuous improvement by effectively collaborating with stakeholders and third-party software vendors
If you are interested, please submit your CV. Crimson Limited is managing applications for this role.
If you know someone who would excel in this position, refer them to us and receive gift vouchers.
Crimson Limited is the designated recruitment agency for this vacancy.
