Regional Aftersales Manager

3 weeks ago

Hounslow, Greater London, United Kingdom BYD Europe Full time
About the Role

We are seeking a highly skilled Regional Aftersales Manager - Commercial Vehicle to join our team at BYD Europe.

The successful candidate will be responsible for managing and supporting key account customers by handling issues in a timely manner. This role requires a dynamic and passionate sales professional with strong commercial awareness and a customer-centric ethos to drive service excellence, growth, and profit.

Key Responsibilities
  • Schedule and manage meetings with key account customers independently and with third-party suppliers, ensuring process and support is provided to the key account, issues raised to be effectively managed in a timely manner from start to finish.
  • Concise reporting of field aftersales issues raised, information to be disseminated to responsible parties (Aftersales/Sales).
  • Co-ordinate and implement service recalls within the key accounts providing a structured approach ensuring correct repair methods are understood and followed by the engineering team.
  • Negotiate and manage goodwill issues within BYD aftersales framework for key account customers.
Requirements
  • In-depth understanding of aftersales business.
  • Competent grasp of the bus and commercial vehicle industry.
  • Proven track record in key account management.
  • Vehicle structure, mechanical, and electrical knowledge.
  • Business management qualification.
  • Ability to work issues, initiatives, and projects through to completion within critical timescales.
  • Ability to prioritise ongoing tasks and apply a flexible approach.
What We Offer
  • Performance and experience-based competitive remuneration.
  • Scottish Widow workplace pension.
  • 25 days paid holidays + public holidays.
  • Department & company-wide team-building events.

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