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Maternity Cover

3 months ago

St Albans, Hertfordshire, United Kingdom Jo Malone London Full time
Maternity Cover - Jo Malone London - Boutique Manager Hours

Jo Malone London is a renowned British fragrance brand celebrated for its elegantly crafted scents that blend unexpected ingredients with a distinctive twist. Beyond our sought-after colognes, we offer luxurious fragrances for bath, body, and home, embodying a distinctive yet understated style. Our products are synonymous with thoughtful gifting, presented in our iconic cream and black packaging, elegantly tied with grosgrain ribbon.

We are in search of an energetic and inspiring Boutique Manager to guide, mentor, and develop our team of Sales Advisors in achieving sales, customer service, and operational objectives. You will hold full responsibility for devising and implementing a flexible business strategy aimed at attracting and retaining customers through targeted approaches, exceptional customer relationship management, and the leadership of a high-performing team.

Creativity is at the heart of our operations. From signature Hand and Arm massages to hosting wedding consultations that capture cherished memories, our services and events are the talk of the town. As the Boutique Manager, your role will also involve enhancing these in-store experiences and leveraging their success. You will ensure the store operates smoothly while aligning your team with the Boutique and Brand vision. Additionally, this role requires you to coach and motivate your team, fostering their development and enabling them to surpass their KPIs, alongside your own.

Compensation and Benefits

  • Competitive salary within the industry
  • Eligibility for commission scheme
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
  • Benefits platform offering exclusive discounts and offers
  • Work-Life Connections – Employee Assistance Programme
  • Comprehensive Training & Development opportunities

Diversity & Inclusion Statement

The Estée Lauder Companies aspire to be the most inclusive and diverse beauty organization globally, aiming to be the employer of choice for diverse talent and the preferred brand for our global consumers. We prioritize our people, demonstrating respect and care for our employees, communities, and consumers. With a consumer base spanning approximately 150 countries and territories, and 70 languages at the point of sale in the UK & Ireland, it is crucial that we maintain a diverse workforce that understands local relevance and the evolving beauty needs of our global clientele.


Qualifications

You will possess:

  • Demonstrated experience in retail management or assistant management, preferably in beauty or a fast-paced retail setting
  • Experience in setting sales and customer service targets, conducting sales analysis, and managing staff schedules
  • Previous experience in retail operations, including inventory management and cash reconciliation
  • A proven history of leading, coaching, and developing a successful team
  • Experience in planning and executing in-store events
  • Flexible availability across various days and hours; we encourage all team members to maintain a healthy work-life balance, so please discuss your availability with the hiring manager during the interview
  • Proficiency in Microsoft Office
  • Proof of eligibility to live and work in the country