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Membership Experience Manager

2 months ago

Hurn Dorset, United Kingdom The Slimming Clinic Full time £28,000
Membership Manager Opportunity

We are seeking a highly skilled Membership Manager to lead our community-focused initiatives and drive engagement within our membership base.

Key Responsibilities:

  • Develop and implement strategies to enhance member engagement, satisfaction, and retention through tailored offers, content, and experiences.
  • Monitor and analyze membership data, including subscription trends, feedback, and engagement, to inform strategy.
  • Act as the primary point of contact for members, providing excellent service and addressing inquiries with care.
  • Design and manage exclusive offers, loyalty programs, and personalized outreach to keep members engaged.
  • Provide detailed reports on membership performance, key metrics, and growth opportunities to the Chief Marketing Officer.

Requirements:

  • Minimum of two years' experience managing membership or subscription services.
  • Exceptional communication and customer service skills, with the ability to connect with members in a personalized, impactful way.
  • Experience with membership management platforms and CRMs.
  • Strong analytical skills with the ability to interpret data, track KPIs, and provide actionable insights.

About The Slimming Clinic:

We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a community-driven healthcare brand dedicated to supporting our members' wellness journeys.