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Retail Customer Service Representative

2 months ago

Newtownabbey, United Kingdom Three Full time

About Three

At Three, we're committed to delivering better connectivity every day for every customer. Our vision is to provide an outstanding experience for our customers, and we need the right team to make it happen.

Job Summary

We're looking for a talented Retail Customer Advisor to join our team. As a key member of our store team, you'll be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities

  • Provide outstanding customer service, understanding each customer's needs and preferences
  • Set the bar on coverage, reliability, and customer care, ensuring our customers receive the best possible experience
  • Solve queries quickly and efficiently, providing solutions to customers with general mobile or network queries
  • Drive sales growth by matching our products and services to our customers' needs and selling our amazing state-of-the-art products and services
  • Work collaboratively with the team to achieve personal and store KPIs

What We Offer

  • A competitive hourly rate of £12
  • A brand new smartphone on an Unlimited data plan
  • An on-target bonus of 25%, paid out monthly based on your store's performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Great training courses and career development opportunities

Requirements

  • Experience in a customer-facing role
  • Awesome communication skills
  • Willingness to learn and develop your skills

About Us

We're a diverse and inclusive bunch, and it's essential you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.