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Retail Sales Associate
2 months ago
As a Sales Associate at Selfridges, you will be an integral part of a dynamic team that delivers exceptional customer experiences.
Customer service is at the forefront of what you do, and you will be an expert in all things Selfridges, providing expert knowledge of our products, services, and events.
Key Responsibilities:
- Work collaboratively with the team to create a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
- Conduct sales, refunds, and exchanges, helping customers find alternative products or services.
- Maintain the highest retail standards by selling and replenishing stock, organizing displays, and hosting events.
- Be open to customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards.
- Manage and oversee stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
- Adapt to the challenges of a fast-paced retail environment, working on different departments and taking your service excellence and collaborative spirit with you.
- Stay ahead of the latest trends by expanding your knowledge of products and competitors.
- Follow health, safety, and security procedures, and play an active role in preventing stock loss.
Requirements:
- Excellent communication skills to positively engage with customers with varying needs and requirements.
- Strong product knowledge and awareness of competitor activity, with a willingness to develop and expand your knowledge.
- Sales and service expertise to deliver exceptional customer experiences and take the initiative to provide additional services.
- Problem-solving skills to resolve issues for customers and adapt your approach to each individual.
- Flexibility to adapt to business needs and take ownership of tasks that may go beyond the role expectation.
- Reliability and respect as a colleague, embodying the values of Selfridges.
This role requires a flexible and adaptable individual who is passionate about delivering exceptional customer experiences and contributing to the success of Selfridges.
