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Warranty Process Coordinator
2 months ago
Job Summary:
Pembrook Resourcing is seeking a highly organized and detail-oriented Warranty Administrator to join their team. As a Warranty Administrator, you will play a critical role in ensuring the warranty process is accurately and efficiently processed, and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
Key Responsibilities:
- Obtain, validate, and query as necessary, all claim information available from job cards, vehicle history, technician notes, and other sources as appropriate.
- Query and discuss as necessary with the Aftersales Manager any claims that are dubious in nature or of concern as to the likelihood of rejection.
- Receive and reconcile payment summaries from concessionaires and record all under/overpayments, making enquiries and investigations as appropriate and recommending sums for write off.
- Correct and resubmit rejected claims where it is felt that the claim is valid.
- Reporting on claims rejected for which a resubmission is not possible.
- Proactively investigate overdue claims and discuss issues raised with manufacturer/concessionaire representatives and fellow staff as appropriate.
- Inspect parts returned under warranty and maintain a record of such inspections.
- Help ensure efficient progress of warranty jobs through the workshop.
- Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures.
- Liaise with manufacturer's/concessionaire's representatives to ensure that explanations are given for work undertaken where appropriate. Assist the manufacturer's/concessionaire's warranty auditors in reviewing the dealership's records.
Requirements:
- Ability to assess and report on warranty repairs.
- Previous warranty experience essential.
- Excellent administrative skills.
- Detailed working knowledge of the warranty process.
- Numerate and articulate to the clerical level required.
- Excellent accuracy.
- Organized and confident.
- Strong attention to detail and accuracy.
- Good communicator both written and verbal.
