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Field Service Technician

2 months ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

Job Type: Full-Time, Permanent

Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

Requirements:

  • UK Manual Driving Licence (required)
  • 1 year of IT support experience (preferred)

Job Description:

nGeneration is seeking a skilled Field Service Engineer / Field Support Technician to join our team. As a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

You will conduct site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware. Additionally, you will troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

We offer a comprehensive range of benefits, including training opportunities, an annual performance bonus, 28 days annual leave, and company events and team parties and events. Our company van and fuel card will also be provided to support your daily visits to client locations.

Responsibilities:

  • Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.

About nGeneration:

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. Our brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing.