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Senior Performance Analyst

2 months ago

London, Greater London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time

Job Overview

Are you a passionate and knowledgeable analyst? Do you aspire to enhance premier pediatric healthcare education? If your answer is yes, this position could be the right fit for you.

We are looking for a proactive and adept Analyst to spearhead data management and reporting initiatives within the GOSH Learning Academy, where education and training are central to our mission, influencing every aspect of the patient experience.

Collaborating closely with the Associate Director of Business Operations, Head of Business Operations, educators, and information teams, you will take charge of designing data collection methodologies and tools, ensuring data accuracy, and overseeing data integration into our data warehouse. You will also be responsible for creating dashboards and reports that assess the effectiveness of GLA education and training programs.

A degree or equivalent qualification is essential, along with substantial experience in an analytical capacity and exceptional communication skills to engage with both technical and non-technical stakeholders. You will thrive in a dynamic environment. Experience in educational or healthcare contexts will be advantageous, as will skills in people management and project oversight.

There will be opportunities for flexible remote work arrangements.

Candidates who are shortlisted will be required to complete an assessment as part of the selection process.

Key Responsibilities

This role encompasses the design of data collection methods and tools, ensuring data quality, managing data flows into the Trust's data warehouse and business intelligence platform (Qlik Sense), and synthesizing complex datasets to evaluate the impact of GLA education and training activities within the Trust and the broader healthcare environment. The Lead Performance & Business Analyst will supervise the GLA's Information Analyst and oversee the creation of GLA dashboards for both clinical and non-clinical audiences.

Performance Management

  • Implement the GLA Performance Framework, collaborating with GLA education teams on any modifications to KPIs.
  • Lead the GLA's performance reporting requirements, ensuring accuracy and timeliness for both internal and external submissions.
  • Assist the GLA Operational Manager and senior managers with performance-related projects and tasks.

Information Analysis and Business Intelligence

  • Collaborate with Information Services and ICT teams to develop technical specifications for data warehousing, dashboards, and reports.
  • Oversee the development and maintenance of dashboards, ensuring high-quality standards.
  • Work with GLA teams to guarantee robust and efficient data collection processes.
  • Conduct analyses of complex or multiple datasets to address strategic and operational inquiries from GLA teams.
  • Proactively support information provision and share specialized knowledge, advice, and guidance on analytical matters across the GLA.

About Us

GOSH is dedicated to hiring the most qualified candidate for the position, based solely on their capabilities and individual merit as evaluated against the role's criteria; through a process that is fair, transparent, consistent, and free from bias and discrimination.

We are committed to being a diverse and inclusive employer, fostering a culture where all staff are valued, respected, and acknowledged. All applicants will be considered for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability status, or duration of unemployment.

We particularly encourage applications from BAME communities, individuals with disabilities and/or long-term health conditions, and members of the LGBT+ community.

We have established policies and procedures to ensure that all applicants and employees are treated fairly and consistently. We are proud to be recognized as a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.

We have active and Executive-supported staff networks for BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions, and Women. These employee-led groups are formed around shared interests, issues, and backgrounds, contributing to a positive and inclusive work environment at Great Ormond Street Hospital by actively supporting the Trust's mission, values, and specific inclusion efforts.

Job Responsibilities

The complete job description outlines the primary tasks and responsibilities of the role, while the person specification details the qualifications, skills, experience, and knowledge required. For both documents, please refer to the attachments provided.

GOSH Culture and Values

Essential

  • Our Always values

Academic/Professional Qualification/Training

Essential

  • Degree or equivalent experience in a relevant field.

Desirable

  • Postgraduate informatics qualification or equivalent experience.
  • Evidence of continued professional development (CPD).

Experience/Knowledge

Essential

  • Significant experience in an analytical role (minimum of 2 years).
  • Proven experience in delivering data projects.
  • Experience managing large volumes of data within corporate systems.
  • Experience developing performance and quality metrics.
  • Knowledge of statistics and data visualization.

Desirable

  • Knowledge of relational database design.
  • Experience in dashboard development using Qlik (or another BI tool).

Skills/Abilities

Essential

  • Strong analytical and mathematical reasoning skills.
  • Excellent communication and interpersonal skills, including the ability to present complex material to diverse audiences.
  • Ability to collaborate with non-technical users to create reporting specifications.
  • Ability to understand, manipulate, and interpret complex datasets.
  • Advanced Excel skills.
  • Ability to work under pressure and prioritize workload effectively.

Desirable

  • Project management skills.