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Strategic Account Director

2 months ago

Reading, Reading, United Kingdom ISS Facility Services UK Full time

Job Summary

We are seeking a highly skilled and experienced Strategic Account Director to join our team at ISS Facility Services UK. As a key member of our organization, you will be responsible for maintaining and nurturing long-term relationships with our valued clients, ensuring strategic and tactical excellence in our service delivery.

Key Responsibilities

  • Drive operational development of integrated facilities management solutions across the account
  • Develop and maintain the account development plan involving key stakeholders
  • Develop and propose innovative service propositions, ensuring a pipeline of opportunities
  • Manage client interactions across the country, focusing on innovation and best practice sharing
  • Manage staffing and competence development of employees, ensuring a balance between resources and performance
  • Ensure delivery of services in accordance with agreed contract requirements and operational processes
  • Drive excellence in service delivery, identifying opportunities for growth and contract retention
  • Develop and lead the delivery of soft and hard services, mapping and mitigating operational and commercial risks

Requirements

  • Proven experience in delivering facilities management services in both hard and soft FM, preferably in a healthcare setting
  • Experience in managing multiple teams and service streams, with a strong commercial capability
  • Ability to deliver in complex environments, with strong finance management skills and experience of running a profit and loss statement
  • Good experience of PFI and ability to work in a hospital setting

About ISS Facility Services UK

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.