Supply Chain and Logistics Director

6 days ago

Leicestershire, United Kingdom MSA Data Analytics Ltd Full time
Job Title: Account Director

MSA Data Analytics Ltd is seeking an experienced Account Director to oversee the successful management of key customer accounts, ensuring the delivery of high-quality supply chain and logistics solutions that meet the customer's needs.

Key Responsibilities:
  • Commercial Acumen: Drive the achievement of agreed KPIs by continuously monitoring performance and identifying gaps in service delivery. Conduct gap analysis and deliver practical, effective, and sustainable solutions to drive performance improvement. Leverage strong business acumen to contribute to overall commercial goals and objectives of the business. Anticipate challenges and proactively address potential issues before they escalate.
  • Logistics and Supply Chain Management: Provide expert insight into logistics and supply chain processes, ensuring best practices are applied across all areas of responsibility. Understand how your role contributes to the broader logistics and supply chain operation. Navigate and influence complex logistics issues to achieve successful outcomes for customers. Demonstrate solid experience in the management of temperature-controlled logistics and supply chain processes, with a good understanding of CPC regulations (CPC qualification preferred).
  • Project Management: Manage multiple projects simultaneously, ensuring timely delivery and high-quality execution. Adapt project management style to fit the needs of individual projects, ensuring flexibility and responsiveness. Ensure all projects align with the company's commercial goals and are delivered within agreed timeframes and budgets.
  • Client Relationship Management: Build, foster, and maintain strong, positive relationships with new and existing clients, ensuring a thorough understanding of their needs and business requirements. Develop supply chain proposals and solutions tailored to client requirements, providing value-added services to build long-term relationships. Maintain strong interpersonal skills in all client interactions, ensuring a positive and professional representation of the company.
  • Stakeholder Management: Engage and collaborate with internal and external stakeholders to ensure successful project delivery and contract management. Ensure consistent communication with key stakeholders to foster trust and transparency across all touchpoints. Deliver and exceed customer expectations by ensuring all aspects of the supply chain and logistics solutions align with their business goals.
  • Performance and Continuous Improvement: Deliver against KPIs through rigorous performance tracking and regular review processes. Proactively identify areas for improvement and lead initiatives to enhance efficiency and effectiveness across operations. Leverage gap analysis to inform continuous improvement strategies, enhancing both client satisfaction and business profitability.
Requirements:
  • Commercial Acumen: A solid understanding of commercial business environments, ideally with experience in logistics and supply chain operations.
  • Stakeholder Management: Proven ability to build, foster, and maintain relationships with internal and external customers, key stakeholders, and business partners.
  • Logistics and Supply Chain Expertise: A strong understanding of logistics processes, preferably in a temperature-controlled environment, with confidence in applying supply chain solutions to meet customer needs.
  • CPC Regulations: An understanding of CPC regulations is essential (CPC qualification is preferred but not mandatory).
  • Project Management: Experience in managing and delivering multiple projects, ensuring adherence to timelines, quality standards, and budgetary constraints.
  • KPI Delivery: Strong track record in delivering KPIs, conducting gap analysis, and driving continuous improvement initiatives.
  • Client Relationships: Proven ability to develop and maintain positive relationships with clients, supporting the achievement of business goals through effective communication and service delivery.
Experience:
  • Demonstrable experience in a commercial role, preferably within a logistics or supply chain environment.
  • Experience working in temperature-controlled logistics operations is highly desirable.
  • A proven track record of managing multiple customer contracts successfully.
  • Solid experience in delivering against KPIs and driving performance improvement through gap analysis.
What We Offer:
  • Be part of a dynamic and growing team in the supply chain and logistics industry.
  • Opportunity to work with a range of key clients and contribute to the overall success of the business.
  • A role with significant impact, providing scope for personal and professional development.

MSA Data Analytics Ltd is an equal opportunities employer and welcomes applications from all qualified candidates. All applicants must be eligible to work in the UK without the need for visa sponsorship.

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