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Debt Recovery Specialist
2 months ago
Job Summary:
We are seeking a highly motivated and skilled Field Debt Recovery Agent to join our team at Sert Group. As a Field Debt Recovery Agent, you will be responsible for conducting pre-disconnection visits for a well-established company within the energy sector.
Main Responsibilities:
- Visit customers to take meter readings, discuss a range of payment alternatives, or reconnect supply (if already disconnected)
- Gather sufficient information to ascertain reasons for debt and possible solutions for the customer, which could include eligibility for pre-payment meter installation or smart meter fitting
- Arrange for customers to contact our call centre to address debt issues
- Drive to domestic and commercial customers, with a valid UK driving licence being essential
Requirements:
- Self-motivation and a consistent professional attitude
- Excellent communication and negotiation skills
- Ability to work independently and as part of a team
- Previous experience in a similar role or exposure to working with locksmiths and meter engineers is desirable
What We Offer:
- Full training with a field agent and consistent support
- A great opportunity to secure a permanent position locally with full on-the-job training
About Sert Group:
Sert Group is a well-established company within the energy sector, dedicated to providing exceptional customer service and support. We are committed to helping our customers resolve debt issues and find suitable solutions.