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Debt Recovery Specialist

2 months ago


Edinburgh, Edinburgh, United Kingdom Sert Group Full time

Job Summary:

We are seeking a highly motivated and skilled Field Debt Recovery Agent to join our team at Sert Group. As a Field Debt Recovery Agent, you will be responsible for conducting pre-disconnection visits for a well-established company within the energy sector.

Main Responsibilities:

  • Visit customers to take meter readings, discuss a range of payment alternatives, or reconnect supply (if already disconnected)
  • Gather sufficient information to ascertain reasons for debt and possible solutions for the customer, which could include eligibility for pre-payment meter installation or smart meter fitting
  • Arrange for customers to contact our call centre to address debt issues
  • Drive to domestic and commercial customers, with a valid UK driving licence being essential

Requirements:

  • Self-motivation and a consistent professional attitude
  • Excellent communication and negotiation skills
  • Ability to work independently and as part of a team
  • Previous experience in a similar role or exposure to working with locksmiths and meter engineers is desirable

What We Offer:

  • Full training with a field agent and consistent support
  • A great opportunity to secure a permanent position locally with full on-the-job training

About Sert Group:

Sert Group is a well-established company within the energy sector, dedicated to providing exceptional customer service and support. We are committed to helping our customers resolve debt issues and find suitable solutions.