Quality Assurance Specialist

1 week ago

City Of London, United Kingdom GerrardWhite Full time
About GerrardWhite

GerrardWhite is a leading insurance solutions provider with over 50 years of experience. Our company operates through a network of branches and brokers across the UK, offering tailored insurance solutions and access to a broad array of insurers.

Job Summary

We are seeking a Quality Assurance Specialist to join our Lloyd's & London Market Division. The successful candidate will be responsible for ensuring the accuracy and integrity of conduct processes across all delegated authority and insurer facilities.

Key Responsibilities
  • Support the application of our QA and conduct frameworks to meet industry and regulatory standards.
  • Conduct ongoing, risk-based assessments of division staff to ensure compliance and continuous improvement.
  • Develop and implement corrective plans for QA failures, collaborating with the QA department.
  • Provide oversight and support to operational staff not meeting QA standards, ensuring timely issue resolution.
  • Mitigate risks in QA processes and stay updated with regulatory changes, adjusting protocols as needed.
Requirements
  • Proven experience in a quality assurance role within the insurance sector or complimentary skills.
  • Understanding of delegated authority and insurer facility management or willingness to learn.
  • Proficiency in using QA and risk management software tools or willingness to learn.

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