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Residential Property Operations Manager
2 months ago
Company Overview: Become part of a vibrant team at a leading entity in the UK's residential leasing sector. Our client, backed by seasoned professionals, is dedicated to providing high-quality, contemporary family residences for lease. They are revolutionizing property management through thoughtfully designed communities and outstanding service.
About the Role: Are you an enthusiastic property management expert ready for a new opportunity? We are seeking a Senior Property Management Specialist to join our growing team. In this role, you will be the main point of contact for tenants, managing everything from move-ins to daily inquiries and maintenance requests. Your mission: ensure tenant satisfaction and maintain the highest standards.
Key Responsibilities:
- Tenant Relations: Respond to tenant inquiries throughout their residency.
- Property Oversight: Supervise check-ins, check-outs, and deposit management.
- Incident Management: Address and resolve issues, including emergencies.
- Regulatory Compliance: Ensure properties adhere to all legal standards.
- Maintenance Management: Log and delegate repair requests to service providers.
- Property Inspections: Perform property evaluations and move-in orientations.
- Community Interaction: Foster strong relationships with tenants and the local community.
- Financial Control: Manage overdue payments and maintain precise records.
- Regular Reporting: Update the Head of Department on relevant matters.
Ideal Candidate Profile:
- Experience: Proven experience in property management, preferably in BTR, PBSA, or leasing companies.
- Qualifications: ARLA certification is essential.
- Skills: Excellent customer service, communication, and organizational skills.
- Personality: Energetic, driven, and committed to property management.
- Independence: Ability to work independently and make informed decisions.
- Collaboration Skills: Team-oriented individual who motivates peers.
- Problem-Solving: Creative thinker with a knack for resolving challenges.
- Confidentiality: Commitment to maintaining strict confidentiality standards.
Benefits:
- Competitive Compensation: Attractive salary package with performance incentives.
- Professional Development: Opportunities for career growth and advancement.
- Supportive Atmosphere: A culture of teamwork and support within the organization.
- Comprehensive Benefits: Health insurance and retirement plans.
Embracing our differences, not similarities, is essential for progress. Together with our partners, we strive to create a diverse, inclusive, and equitable environment where everyone feels valued and empowered to be themselves. Respect is not just a choice; it is the only way forward.
