Patient Experience Facilitator
2 months ago
We are seeking a highly motivated and organized individual to join our Quality Assurance Team at Navigo Health and Social Care CIC as a Patient Experience Facilitator.
Key Responsibilities- Support the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in accordance with local policies and the NHS Complaints framework.
- Develop opportunities for feedback to help us learn and improve our services.
- Provide support and guidance to the appointed complaints investigators in complaint investigation, responses ensuring that the complaint/concern is addressed fully within the agreed time frames.
- Coordinate and report feedback from service users, including national surveys, internal questionnaires, and groups.
- Support the Quality and Assurance team in the coordination of action plans from complaints and trends in feedback.
- Support the Quality and Assurance team to complete internal audits, inspections, and surveys as directed by the Head of Quality.
- Support the Quality and Assurance team to deliver a monthly Quality Bulletin and the Annual Quality Account.
- Self-motivated and able to work on own initiative and unsupervised.
- Ability to be tactful, empathize, and be sensitive in handling complaints.
- Excellent communication skills, verbal and written, and ability to remain neutral while dealing professionally with complaints.
- Ability to absorb distressing information and process appropriate facts to extract issues important to patients.
- Working knowledge of Microsoft applications, including Microsoft Word, Excel, PowerPoint, and Teams.
- Continuing professional development.
- Working knowledge of business systems and Patient Information Systems (DATIX & SystmOne).
- Able to draft reports from the data available.
- Able to draft presentations from PowerPoint, for the delivery of key information internally.
- Qualifications in advanced IT use (e.g., Microsoft Office Specialist (MOS): Excel, Access).
- Knowledge/Experience of Clinical governance and risk management.
- Information Governance qualification.
- Minimum 3 years' experience of working within the healthcare sector.
- Experience of working in NHS complaints or a patient experience role.
We are an award-winning social enterprise that provides mental health services to the NHS and beyond. We are committed to delivering services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities, as well as specialist support.
We are ranked as one of the top UK companies to work for and have featured in the Best Companies top 100 large company list. We are a social enterprise that does things a little bit differently and have developed income-generating commercially viable businesses that provide training, education, and employment opportunities.
We are looking for forward-thinking people who want to make a difference. If you are passionate about improving the services of our local mental health provision and have the skills and experience we are looking for, we would love to hear from you.
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Quality Assurance Team at Navigo Health and Social Care CIC as a Patient Experience Facilitator.Key ResponsibilitiesSupport the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in accordance...
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Quality Assurance Team at Navigo Health and Social Care CIC as a Patient Experience Facilitator.Key ResponsibilitiesSupport the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in accordance...
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Patient Experience Facilitator
1 week ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleNavigo Health and Social Care CIC is seeking a highly motivated and organized individual to join our Quality Assurance Team as a Patient Experience Facilitator. In this role, you will play a vital part in supporting the administration of the Patient Advice and Liaison Service (PALS) function, ensuring that service users receive a high-quality...
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Patient Experience Facilitator
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Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeRole SummaryNavigo Health and Social Care CIC is seeking a highly skilled and empathetic Patient Experience Facilitator to join their Quality Assurance Team. The successful candidate will be responsible for supporting the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with complaints in...
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Patient Experience Facilitator
1 week ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleNavigo Health and Social Care CIC is seeking a highly motivated and organized individual to join our Quality Assurance Team as a Patient Experience Facilitator. In this role, you will play a crucial part in supporting the administration of the Patient Advice and Liaison Service (PALS) function, assisting service users and their families with...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
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Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorJob Summary:This exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob Title: Patient Experience FacilitatorThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance...
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob DescriptionAbout Navigo Health and Social Care CICNavigo Health and Social Care CIC is a leading provider of mental health and well-being services in North East Lincolnshire. We are committed to delivering high-quality services that meet the needs of our service users and their families.Job SummaryWe are seeking a highly motivated and experienced Patient...
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Patient Experience Facilitator
4 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob DescriptionAbout Navigo Health and Social Care CICNavigo Health and Social Care CIC is a leading provider of mental health and well-being services in North East Lincolnshire. We are committed to delivering high-quality services that meet the needs of our service users and their families.Job SummaryWe are seeking a highly motivated and experienced Patient...
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Patient Experience Facilitator
3 weeks ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob SummaryThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance with regulatory requirements,...
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Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob SummaryThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance with regulatory requirements,...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob SummaryThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance with regulatory requirements,...
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Patient Experience Facilitator
1 month ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeJob SummaryThis exciting opportunity has arisen to support the expansion and reach of our Quality Assurance Team across the organisation. The team collaborates across operational service areas and works closely with the Performance Team to provide evidence of best practice, identify learning opportunities, and ensure compliance with regulatory requirements,...
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Patient Experience Facilitator
2 months ago
Grimsby, North East Lincolnshire, United Kingdom Navigo Health and Social Care CIC Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our Quality Assurance team as a Patient Experience Facilitator. This is an exciting opportunity to support the expansion and reach of our Quality Assurance Team across the organization.Key ResponsibilitiesSupport the administration of the Patient Advice and Liaison Service...
