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Negotiation Specialist
2 months ago
Your Legal Costs is a dynamic and innovative firm of cost consultants who excel in providing exceptional customer service while delivering outstanding results for our clients.
We are seeking an ambitious, forward-thinking individual to join our growing team with a passion for learning new areas of law and contributing to our department's success. The ideal candidate will be dedicated, motivated, and committed to delivering exceptional results.
Key Responsibilities- Client Care: Provide exceptional client service, ensuring that clients receive timely and effective support.
- Target Achievement: Meet monthly targets, demonstrating a strong work ethic and commitment to excellence.
- Cost Valuation: Conduct thorough itemized valuations of costs presented, providing clear and concise guidance on recoverability.
- Communication: Effectively communicate with opponents, solicitor clients, and relevant disbursement providers, ensuring seamless collaboration and resolution.
- Team Collaboration: Work closely with other departments, team leaders, and managers to achieve shared goals and objectives.
- Task Management: Complete daily task lists, ensuring that case loads are managed within negotiation service level agreements.
- Call Handling: Answer negotiation call group calls, directing queries where possible and escalating issues as needed.
- Time Management: Demonstrate excellent time keeping and attendance, prioritizing tasks to meet deadlines.
- Teamwork: Work effectively within a team and independently, contributing to a positive and productive work environment.
- Communication: Possess excellent customer service and communication skills, ensuring clear and effective communication with clients and colleagues.
- Organizational Skills: Effectively prioritize workload, ensuring compliance with service level agreements.
- Technical Skills: Possess good computer skills, with proficiency in MS Office 2007 or later, particularly in Excel and Word.
- Attention to Detail: Demonstrate attention to detail, ensuring that all client preferences are adhered to and data is accurate and thorough.
- Literacy: Possess high-level literacy skills, enabling effective communication and documentation.
- Negotiation Experience: Possess experience in negotiations, with a strong understanding of the negotiation process.
- Personality and Tenacity: Demonstrate a strong personality and tenacity, with the ability to adapt to changing circumstances.
- Industry Knowledge: Possess knowledge of litigation funding, insurance/legal claims, proclaims, or the financial service industry, with a willingness to learn and adapt.
- Competitive Salary: Receive a competitive basic salary, reflecting your skills and experience.
- Annual Leave: Enjoy 22 days annual leave plus bank holidays, providing a healthy work-life balance.
- Birthday Off: Take an additional day off on your birthday, celebrating your special day.
- Christmas Bonus: Receive an additional day off over Christmas, enjoying time with loved ones.
- Personal Time: Enjoy 8 hours of personal time for external appointments across the year, supporting your well-being.
- Loyalty Scheme: Participate in a loyalty scheme, recognizing your commitment and dedication.
- Salary Sacrifice: Take advantage of salary sacrifice to assist with city centre parking, supporting your financial well-being.
- Staff Referral Bonus: Receive a staff referral bonus, rewarding your referrals and recommendations.
- Employee Assistance Programme: Access an employee assistance programme, providing support and guidance when needed.
