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IT Support Apprentice
2 months ago
Opportunity for Aspiring IT Professionals: Service Desk Analyst Apprentice
A remarkable opportunity is available for an apprentice to become part of a prominent IT Managed Service Provider.
Professional Apprenticeships is committed to delivering exceptional IT solutions to businesses throughout the UK, including cloud services and communication technologies.
They are a progressive organization that prioritizes employee growth and development, and they are currently in search of an apprentice service desk analyst to deliver outstanding remote IT support to their clientele.
Key Responsibilities:
- Serve as the initial contact for clients reporting IT-related issues
- Deliver exceptional customer service
- Organize and prioritize support requests
- Set up new client devices
- Provide both remote and on-site assistance to clients
- Develop and maintain documentation and processes
Essential Qualifications:
- At least 4 GCSEs, including Mathematics, English, and ICT
- Excellent written and verbal communication abilities
- A strong desire to learn about new technologies
- A customer-focused approach
- Strong organizational skills and attention to detail
Training Opportunities:
Throughout this apprenticeship, you will acquire knowledge in areas such as data security, hardware, software, and computer networking. You will work towards the Information Communications Technician Level 3 qualification.
Company Culture & Benefits:
- Competitive starting salary
- 20 days of annual leave plus public holidays
- Bonus program and private healthcare
- Complimentary gym membership and company-sponsored events
About Professional Apprenticeships:
This organization champions equality and diversity, nurturing a culture of respect and personal development.
This full-time position will involve working in a shift pattern during business hours. Occasional visits to client sites may be required, with a company vehicle provided.
Job Type: Full-time, Apprenticeship
