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Customer Service Manager

2 months ago

Tottenham, Greater London, United Kingdom Stonegate Group Full time

About Us

At Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.

Our Culture

We're passionate about creating an amazing guest experience and believe in the best. Our pubs serve up the perfect experience, crafted to make those special moments and everyday interactions something to remember.

The Role

We're seeking an experienced Team Leader to join our team at the Ferry Boat Inn. As a Team Leader, you'll be responsible for supporting, coaching, and mentoring your team to deliver exceptional customer service.

Key Responsibilities

  • Support and develop your team to achieve high standards of customer service
  • Work closely with the management team to create and deliver a vision for the pub
  • Ensure standards and compliance are maintained in the manager's absence
  • Create a welcoming atmosphere for our guests

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Flexible working hours
  • Discounts on food and drink across our estate
  • Access to our online benefits portal, Stonegate Xtra Rewards
  • VIP entry to our pubs and bars
  • Discounted hotel rates
  • David Lloyd Corporate Discount Rates
  • Vitality Healthcare
  • Discounted dental insurance
  • Early access to earned wages through Wagestream
  • Award-winning development programs