Quality Assurance Specialist

2 months ago

Theale, United Kingdom NRS Healthcare Full time

Job Overview:

NRS Healthcare is seeking a highly skilled Quality Assurance Specialist to play a pivotal role in maintaining and enhancing our service quality standards. As a key member of our team, you will oversee internal assessments, audits, and continuous improvement initiatives to ensure compliance with industry standards.

Responsibilities:

  • Conduct regular internal assessments to evaluate our service quality standards and identify areas for improvement.
  • Host audits to demonstrate our commitment to meeting and exceeding industry standards.
  • Maintain a service quality risk register and promptly address potential issues.
  • Evaluate the effectiveness of continuous improvement initiatives and provide constructive feedback.
  • Participate in regional board sessions and share insights from your role.
  • Analyse customer service complaint trends and implement corrective measures.

Key Skills:

  • Strong background in quality management with a proven track record in leading quality initiatives.
  • Familiarity with industry standards and regulations.
  • Excellent communication, organisational, and problem-solving skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Collaborative and dynamic work environment.
  • Flexible working arrangements.

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