Field Service Technician
4 weeks ago
Location: United Kingdom, with approximately 50% travel required (company car provided)
Key Responsibilities:
- Conduct on-site installations of systems and equipment.
- Implement and manage preventative maintenance (PM) and calibration schedules in alignment with customer production timelines.
- Install hardware, software, and firmware upgrades, as well as service notes.
- Perform timely and professional troubleshooting and repair of customer equipment on-site.
- Collaborate with cross-functional teams to resolve complex repair situations and escalations.
- Provide face-to-face training for customers.
- Develop effective strategies for various tasks associated with the position.
- Lead field service and support projects, coordinating with internal teams, customers, and suppliers.
Requirements:
- Bachelor's Degree in Electronic or Electrical Engineering, Engineering Technology, or a related field.
- Proficiency in English.
- Valid driver's license with a clean driving record; ability to travel by car and air is essential.
- Willingness to travel across Europe as needed, with flexibility for short-notice trips.
Preferred Qualifications:
- Familiarity with electrical/electronic test technologies and techniques.
- Previous experience as a Field Service Engineer.
- Knowledge of electrical, electronic, and electromechanical troubleshooting techniques.
- Strong organizational skills with the ability to prioritize effectively.
- Self-motivated and capable of working with minimal supervision.
- Decision-making skills that enhance customer experience.
- Excellent written and verbal communication skills.
- Ability to perform in high-stress, mission-critical situations.
- Flexibility in working hours based on customer commitments.
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