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Majestic Wine Career Advancement
2 months ago
About Majestic Wine
Majestic Wine is a leading specialist wine retailer in the UK, operating a network of over 200 stores nationwide. With a rich history dating back to 1980, the company has undergone significant transformations and turnaround programs, resulting in record market share growth and a new product range.
The Role
As a Majestic Trainee Manager, you will embark on a 12-month development program that will provide you with a comprehensive understanding of operational, service, and leadership standards expected to become a future Majestic Store Manager. You will work closely with your Store Manager to develop your skills and knowledge, setting you up for future success.
Key Responsibilities
- Drive Store Performance
- Maximize sales opportunities by identifying and capitalizing on customer needs.
- Optimize KPI performance in store by setting goals and developing plans to improve and exceed targets.
- Deliver Exceptional Customer Service
- Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.
- Sell the Story, Not the Discount
- Demonstrate and share your passion for product with customers through in-depth knowledge of the range.
- Manage a tasting events program and execute an enticing and commercially savvy tasting counter.
- Take Ownership of Your Wine Knowledge
- Constantly learn about products to support your WSET qualification and confidence in selling.
- Take Accountability for Store Appearance and Maintenance
- Ensure the physical appearance and maintenance of the store are of the highest standard, both internally and externally.
- Involvement in Operational Tasks
- Establish a thorough understanding of the day-to-day operations of running a Majestic Wine store, including delivering wine to customers, merchandising stock deliveries, and calling valued customers to drive sales opportunities.
- Continuously Identify Opportunities for Improvement
- Optimize the operational running of the store by identifying and implementing improvements.
- Ensure Compliance, Safety, and Legality
- Follow internal policies, processes, and complete mandatory training to ensure compliance, safety, and legality.
- Take Ownership of Your Development
- Utilize the support and resources available to develop your skills and knowledge.
- Be an Example of Majestic's Ways of Working
- Be a source of support for more junior team members and feed back to your Store Manager as appropriate.
Knowledge and Skills Required
- Experience working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience and service to every single customer.
- Prioritize and strategically problem-solve in high-pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- Can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of the business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 and 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What's in it for You
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities, including in-house training schemes.
- Fantastic incentives, including travel opportunities to explore vineyards.
- Contributory company pension plan.
- Life assurance (worth 2 times your annual salary).
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust, including Retail Rewards, discounted e-vouchers, and gift cards.
- Company maternity, paternity, and adoption leave after 26 weeks.
- Long service rewards.
- Full training provided for your first 3 months with us, continued support throughout your career with Majestic Wine.
- Company sick pay scheme.