Credit and Collections Manager

2 weeks ago


North West Leicestershire, United Kingdom The Recruitment Group Full time
About the Role

We are seeking an experienced Credit and Collections Manager to join our team at The Recruitment Group. As a key member of our finance department, you will be responsible for providing dedicated management support to our credit control team.

Main Responsibilities
  • Team Management: Lead and manage an established team of credit controllers, providing guidance and support to ensure they are equipped to perform their duties effectively.
  • Credit Control Process: Oversee and manage the entire credit control process, including credit assessment, credit limits, and terms negotiation, in conjunction with our Finance Director/Board.
  • Policy Development: Develop and implement a continuous improvement process related to credit policies and procedures within the business, ensuring they are aligned with industry best practices.
  • Credit Insurance: Manage credit insurance and update limits and file late payers, ensuring our business is protected from potential risks.
  • Debt Recovery: Handle complex and escalated debt recovery cases, negotiating payment plans and settlements, and taking appropriate legal actions when necessary.
  • Contract Negotiation: Negotiate early terminations of contracts and validations, ensuring our business is not exposed to unnecessary risks.
  • Customer Terms: Review and respond to customer terms and conditions, offering variations to terms in conjunction with our Directors.
  • Year-End Exercise: Manage the year-end exercise and provide the escalation point for on-stop supplies for late-paying customers.
  • Bad Debt Forecasting: Provide bad debt forecasting, assessing the collectability of at-risk accounts.
  • Cash Collection Forecasts: Produce weekly cash collection forecasts and analyze accuracy rates.
Requirements
  • People Management Experience: Proven experience in people management, including remote working, coaching, mentoring, and running the annual appraisal process.
  • ERP/General Ledger Systems: Experience with ERP/general ledger systems is essential.
  • Credit Risk Analysis: Credit Risk Analysis experience is required.
  • Credit Report Providers: Experience with D&B, Experian, or similar credit report providers.
  • Credit & Collections Processes: In-depth knowledge of Credit & Collections processes, KPIs, and metrics.
  • Excel Skills: Strong working knowledge of Excel (V-Lookups, pivot tables).
  • CICM Qualification: CICM qualification is desirable.
Package
  • Salary: Up to £45,000.
  • Holidays: 25 days holiday plus Bank Holidays, rising to 28 days within 5 years of service.
  • Pension: Pension scheme.
  • Life Assurance: Life Assurance.
  • Financial Support: Financial Support.
  • Bupa Cash Plan: Bupa Cash Plan.


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