Service Design Specialist

4 weeks ago

Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly skilled Service Design Specialist to join our People Services team. As a key member of our team, you will play a critical role in supporting the knowledge, growth, and capability of our teams, enabling us to continually evolve and modernize our services.

Key Responsibilities
  • Maintain the Oracle PeopleCloud Knowledge system and ensure the governance and approval process is maintained for all collateral assets.
  • Interpret management information from Oracle PeopleCloud Knowledge and user feedback to identify any issues or trends.
  • Design and implement Oracle PeopleCloud Knowledge continuous improvement solutions and integrations with the AskHR Chatbot and Help Desk to improve the overall employee experience and service offering.
  • Lead on all quality checking activities and manage all continuous improvement activity where collateral assets need updating.
  • Potential line management responsibilities.
About You

We are looking for an individual with an in-depth understanding of knowledge and collateral management and continuous improvement. You should have a clear understanding of the role played by associate technologies (Cloud, Digital Assistant, AI, and a Help Desk Platform) in the presentation of HR information and advice.

You will need excellent planning and organisational skills, the ability to manage multiple competing project priorities and deliverables, and a creative mindset with a passion to innovate and an excellent eye for detail.

Strong communication skills, both verbal and written, are essential, as well as the ability to influence and manage stakeholders at all levels. You should be able to drive high performance, identifying and implementing service and experience improvements, and be willing to challenge assumptions and the status quo.

Our Culture

We are a purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits. We value our time in the office to solve problems, to learn, and to feel connected, and we offer hybrid working wherever possible.

We are committed to putting our customers and members at the heart of how we work together, and we expect all our employees to demonstrate our Customer First behaviours, including saying it straight, pushing for better, and getting it done.

What We Offer

We offer a range of benefits, including a personal pension, up to 2 days of paid volunteering a year, life assurance, and access to a range of free and paid options for health and wellness. We also offer access to an annual performance-related bonus and training to help you develop and progress your career.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please click the 'Apply Now' button to attach your up-to-date CV and answer a few quick questions for us.

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