Logistics Coordinator

5 days ago


Londonderry Co Londonderry, United Kingdom Combined Facilities Management Ltd Full time £26,000
About Us

CFM is a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector.

Job Summary

This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

Key Responsibilities
  • Scheduling customer appointments and creating events
  • Notifying customers on planned arrival of workers
  • Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
  • Raising survey events on new COTs, Adaptions and Response jobs
  • Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
  • Liaising with administration team, supervisor and management to answer queries and review works in progress
  • Liaising daily with client district maintenance officers/administrators
  • Monitoring of required completion dates, ensuring they are meet, or extension requested were required
  • Dealing with queries and complaint resolution
  • Maintaining standards and processes to reach KPI targets
  • Supporting other planning areas when required as part of a cross-functional team environment
  • Reviewing KPI prior to monthly meeting and preparing any documents needed for any possible challenges
  • Prioritising customer orders by due date to support the company in meeting target deadline KPI
  • Escalating issues promptly to management and helping resolve problems in a timely fashion
Requirements
  • IT literate, proficient in Microsoft Office
  • Previous experience of scheduling/logistics
  • Experience in customer service and customer excellence
  • Preferred experience operating within a fast-paced construction industry with a focus toward housing maintenance
  • A Degree/HND in a related discipline
  • Competencies: Excellent communication skills with the ability to manage client relationships, Strong planning and organisation skills


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