Cloud Engineer

4 days ago

Abingdon, Oxfordshire, United Kingdom RM Education Full time

About the Role

RM Education is seeking a highly skilled Cloud Engineer to join our Technical Operations team. As a Cloud Engineer, you will be responsible for building, managing, and maintaining our Azure and AWS cloud-hosted solutions, including the deployment and third-line support of our in-house developed applications.

Key Responsibilities

  • Application Support - Provide 3rd line support for our in-house developed applications, resolving incidents escalated by our first- and second-line support teams and liaising with our development teams to identify application defects and apply workarounds.
  • Availability Management - Oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments, including monitoring event logs, error logs, and alerts to mitigate the risk of a service issue.
  • Problem-Solving - Utilize proven problem-solving skills to undertake complex root cause analysis and create customer-facing and internal reports and recommendations.
  • Cloud Experience - Possess experience of supporting production-grade environments in AWS and/or Azure, as well as supporting Microsoft SQL and/or Postgres databases and writing complex queries.

Desirable Skills

  • AWS and Azure Expertise - Strong working knowledge of core AWS services (including EC2, ECS, RDS, CloudFront) and/or core Azure services (including Windows VMs/IIS, AKS, SQL).
  • Network Configuration - Good working knowledge of network configuration in AWS and/or Azure.
  • Infrastructure as Code - Experience using and maintaining Terraform/Ansible scripts for build/deploy of AWS and/or Azure environments.

About RM Education

RM Education is a leading provider of technology and resources to the education sector, supporting over 10 million students worldwide. We partner with schools, examination boards, central governments, and other professional institutions to enrich the lives of learners. Our Technical Operations team focuses on RM Assessment's e-assessment software products, and we are committed to building a diverse workforce and creating an inclusive and welcoming environment for all.

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