Assistant Manager

18 hours ago

Bury St, Suffolk, United Kingdom Loungers Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Loungers. As an Assistant Manager, you will play a key role in supporting the General Manager to maintain the high standards of our lounges. You will be responsible for delivering exceptional customer service, managing the day-to-day operations of the lounge, and driving sales and team retention.

Key Responsibilities
  • Support the General Manager in maintaining high standards of customer service and lounge operations
  • Manage the day-to-day operations of the lounge, including rotas, team engagement, and customer feedback
  • Drive sales and team retention through effective sales building, sales and labour forecasts, and recruitment and HR practices
  • Ensure compliance with company policies and procedures, including NPS and paperwork and reporting
What We Offer
  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off
Requirements
  • Experience of working in a bar environment with serving freshly made food and drinks preparation
  • Natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS

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