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Customer Liaison Officer

2 months ago

Hounslow, Greater London, United Kingdom Kier Group Full time
{"title": "Customer Liaison Officer", "description": "Job Summary

We are seeking a skilled Customer Liaison Officer to join our Residential Solutions Team in London.

This role is ideal for individuals with experience in housing repairs and customer service, who can build strong relationships with residents, sub-contractors, and client representatives.

The successful candidate will be responsible for facilitating the smooth delivery of projects, implementing community engagement programs, and providing excellent customer care.

Key Responsibilities
  • Facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives, and the Kier team.
  • Implement the community engagement program through various events and activities to raise community awareness of the works and the benefits available to them.
  • Contact residents regarding planned project works, arrange works and survey appointments, and keep residents informed of progress.
  • Carry out resident profiling surveys to establish each resident's support requirements, vulnerabilities, and availability.
  • Conduct pre-works home visits to explain the works program and how the customer can facilitate smooth delivery and access.
  • Help the customer prepare for works by assisting them with the moving and storage of possessions to facilitate clear access prior to delivery.
Requirements
  • Experience working with housing repairs providers in the public or private sector, delivering first-class customer service.
  • Excellent communication skills, both verbal and written.
  • The ability to respond to changing priorities in order to meet deadlines.
  • IT literacy, including Word, Excel, PowerPoint, and Email.
  • Excellent organizational and administrative skills, with a keen eye for detail.
  • Full UK Driver's License.
About Kier Group

Kier Group is committed to finding potential in our employees and welcomes transferrable skills. We offer a wide range of benefits that you can tailor to your needs.

We are proud to be a diverse and inclusive workplace, and we encourage applications from individuals who share our values.

Please note that due to the nature of this role, you will be required to complete a Basic Disclosure and Barring Service Check.

", "lang_code": "en-US"}