Customer Service Representative

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time
Job Title: Customer Service Advisor

About the Role:
As a Customer Service Advisor at Russell Tobin, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers, answering their queries and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer contacts in a prompt and professional manner
  • Log and validate customer contacts on our case/call logging system
  • Resolve customer queries using relevant tools and systems
  • Manage customer contacts from start to finish, providing regular updates on ticket status
  • Escalate complex issues to the escalation team as required
  • Contribute to the achievement of service desk SLAs

Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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