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Service Delivery Coordinator

2 months ago

Dursley, Gloucestershire, United Kingdom Cox Automotive Full time

Job Summary:

Cox Automotive is seeking a highly organized and detail-oriented Service Delivery Coordinator to join our Operations team. As a key member of our team, you will be responsible for ensuring the smooth and efficient running of our operations, delivering exceptional customer service, and maintaining a safe and secure work environment.

Key Responsibilities:

  • Coordinate and manage the administration, coordination, and movement of vehicles to meet customer and internal service level agreements (SLAs).
  • Ensure the day-to-day operations of the department run smoothly, addressing any problems or incidents in a timely manner and in accordance with established procedures.
  • Collaborate with the Operations Manager to plan and support vehicle arrivals, ensuring the efficient and effective flow of vehicles around the site.
  • Communicate effectively with the Vendor Support team to minimize delays in vehicle allocation.
  • Ensure the safe and uninterrupted flow of sale vehicles through the auction, considering pre-sale, sale, and post-sale logistics.
  • Assist the Operations Manager with additional tasks as needed to ensure a smooth and efficient operation and exceptional client experience.
  • Maintain a presentable yard, adhering to health and safety requirements and ensuring a positive impression for customers.
  • Respond to client inquiries accurately, adhering to Cox Automotive's customer service excellence standards.
  • Ensure vehicle security processes are followed at all times, with vehicles locked after use and keys returned to the key room.
  • Adhere to health and safety requirements, safe driving practices, and site rules at all times.
  • Support the Operations Manager in investigating disputes and providing timely feedback.

Requirements:

  • Ability to work effectively as part of a team to achieve high-quality results.
  • Experience working in an operational environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated flexibility, initiative, and ability to adapt to changing circumstances.
  • Strong customer service skills, prioritizing client satisfaction.
  • Experience working in a KPI-driven environment.
  • Ability to work efficiently to meet internal SLAs.
  • Attention to detail, with accurate data input.
  • Effective time management and organizational skills, with the ability to work to deadlines in a fast-paced environment.
  • Ability to assist and train new or less experienced team members.