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IT Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom In Technology Group Limited Full time

Job Summary:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at In Technology Group Limited. As an IT Support Specialist, you will be responsible for providing technical support to our internal staff, ensuring the seamless operation of our IT systems and infrastructure.

Main Responsibilities:

  • Provide first and second-line technical support to internal staff across various departments.
  • Troubleshoot and resolve hardware and software issues efficiently, ensuring minimal downtime and disruption to our operations.
  • Maintain and manage our IT infrastructure, including servers, networks, and desktop systems.
  • Assist in the execution and management of IT projects, ensuring timely completion and adherence to budget.
  • Monitor and enhance IT security measures to ensure compliance with legal regulations and industry standards.
  • Manage user accounts, permissions, and access rights, ensuring secure and controlled access to our systems and data.
  • Support office equipment, including PCs, laptops, and printers, ensuring optimal performance and reliability.

Technical Requirements:

  • Windows Server and Active Directory administration.
  • Office 365 administration and management.
  • Networking fundamentals, including DNS and DHCP.
  • Hardware troubleshooting and repair.
  • Virtualization technologies, including Hyper-V and VMWare.
  • Legal-specific software and document management systems.
  • Software deployment and patch management.

Company Benefits:

  • Competitive salary package.
  • 25 days holiday plus bank holidays.
  • Continuous professional development opportunities.
  • Company pension scheme.
  • Health and wellness benefits.
  • Employee discount programs.
  • Recognition and reward schemes.